21st May 2022

Ticket#10143730 | Asian Star Building | Unplanned Network Outage

[May 21, 2022 | 5:48PM (PHT)] • Network and internet connectivity has been restored to the site. We are awaiting the official IR from our service provider for the root cause and resolution of the issue.

[May 21, 2022 | 3:28PM (PHT)] • Our service provider has isolated the issue to a point in their third-party providers' end. This was further raised to their provider for immediate resolution.

[May 21, 2022 | 12:15PM (PHT)] • We have detected an outage at Asian Star Building starting at 12:15PM. This has been raised to our service provider for checking. The service provider has dispatched engineers to check on their end and have alerted their third-party provider as well.