28th June 2022

Network and Internet Ticket#10151606 | Saint Francis Square Building | Unplanned | Network Outage at Saint Francis Square Building

[06/29/2022 | 12:22 AM PHT] • Please be advised that the affected uplink was monitored up around 11:20 PM and has been stable for an hour. Will continue to monitor for stability and we have already requested an official Incident Report from our Internet service provider. We will provide it once we received them.

[06/28/2022 | 11:07 PM PHT] • Please be advised that our Internet Service Provider is doing stability testing of the affected Uplink. We will keep you posted on any latest updates once we received them.

[06/28/2022 | 10:30 PM PHT] • Please be advised that one of the Data Center uplinks going to our office in Saint Francis Square Building is currently monitored down again. One of our Data Center uplinks is still active and the impact onsite should be minimal to no impact. We already raised the issue to our Internet Service Provider to further investigate the issue.

[06/28/2022 | 9:00 PM PHT] • Please be advised that the uplink going to one of our Data Centers has been monitored up at around 7:44 PM, we're still chasing our Internet Service Provider for the root cause of the issue. Will provide the reason for the outage once we received them.

[06/28/2022 | 3:53 PM PHT] • Please be advised that one of the Data Center uplinks going to our office in Saint Francis Square Building is currently monitored down. One of our Data Center uplinks is still active and the impact onsite should be minimal to no impact. We already raised the issue to our Internet Service Provider to further investigate the issue.