1st July 2022

Ticket#10152275 | GELDC Building - Pampanga | Unplanned Network Outage

[7/1/2022| 1:18 PM] • Please be advised that the internet connection at GELDC building has been restored at around 12:32 PM (PH time). The root cause is still under investigation and will be provided once available.

[7/1/2022 | 11:16 AM] • Please be advised that our upstream carrier’s third-party field operation is still on-site investigating the network outage. Our upstream carrier is unable to provide an ETR however, updates will be sent as soon as possible.

[7/1/2022| 10:05 AM] • Please be advised that our upstream carrier’s third-party field operation is currently on site to investigate. We will let you know for further updates as soon as possible.

[7/1/2022| 9:40 AM] • Please be advised that our upstream provider is still coordinating with their third-party vendor to investigate the network outage. Rest assured that we are chasing updates with utmost urgency and will provide the updates as soon as they are available.

[7/1/2022| 8:34 AM] • Here's the latest update from the Third-Party partner of our internet service provider, the Data Center Uplink going to our office in GELDC was affected by a network outage and they are still collecting the details of the issue. Rest assured we will keep you posted on any latest updates once we received them.

[7/1/2022| 7:44 AM] • Please be advised that our Internet Service Provider has raised the concern to their third-party partner to further investigate the issue. Will keep you posted on any latest updates once we received them.

[7/1/2022| 7:15 AM] • Please be advised that our Internet Service Provider is still checking the affected Data Center Uplink. Will keep you posted on any updates once we received them.

[7/1/2022| 6:06 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga is currently monitored down. We already raised the issue to our Internet Service Provider to further investigate the issue.