11th August 2022

Network and Internet Ticket#10161389 | August 11, 2022 | IPLC | IPLC Outage

[08/11/2022 | 11:48 PM PHT] • Please be advised that the IPLC circuit is restored around 10:28 PM PHT and stable for an hour, VPC latency is within the normal range. We will keep on monitoring the stability of the circuit.

[08/11/2022 | 10:37 PM PHT] • We received an update from Telstra that they observed a major outage 10G bearer between London - Marseille Bearer. They also confirmed that the alternate path might already be impacted by an existing and/or ongoing network or subsea cable fault causing the IPLC circuit service to be totally down. They are working now with the high-priority management team for faster restoration of the issue. Will provide an update as soon as we received them.

[08/11/2022 | 7:38 PM PHT] • Please be advised that we have monitored the IPLC Circuit is currently down around 7:13 PM PHT, we are coordinating with Telstra to resolve the issue. Due to the way the network is set up, traffic automatically failover to the VPN connection and will experience an increase in latency with the VPCs.