6th January 2023

Ticket#10192475 | January 06, 2022 | All Sites| Wireless Authentication Issues

• Event : Intermittent Wireless Authentication Issue

• Schedule :Unplanned | January 06, 2023 (Friday) | 8:25 AM – 11:05 AM (PH Time) - Resolved

• Activity Details :Our systems engineering and administration (SEA) team has already resolved the issue by restoring the certificate files from the backup folder, re-applying TLS settings, and restarting the server service. Our authentication servers have been monitored up and stable for about 3 hours now. Incident report will be provided upon request.

Result: Resolved

• Event : Intermittent Wireless Authentication Issue

• Schedule :Unplanned | January 06, 2023 (Friday) | 8:25 AM – Ongoing (PH Time)

• Activity Details : Our authentication servers are currently having some issues which affects the user’s wireless devices having difficulty trying to connect to our internal wireless network connection. We are already doing some further investigation and necessary troubleshooting together with our systems engineering and administration team towards a resolution.

Service Impact : Wireless Devices Connecting to EMAPTA Wireless Network – All Sites