9th January 2023

Ticket#10193003 | January 14, 2023| Saint Francis Square | Internet Service Provider Node System Software Upgrade, scheduled 2 years ago

• Event: Internet Service Provider Node System Software Upgrade

• Schedule: January 14, 2023 (Saturday) | 12:00 Midnight to 6:00 AM (PHT)

• Activity Details: One of our internet service provider will be upgrading the current software version on one of their Node System to support uplink expansion and addressing possible congestion so it can provide a more stable link and reliable network connection. During the maintenance window, there will be fifty (50) minutes of maximum downtime to the affected internet circuit but due to the way our network is setup, all traffic will be switching over to another available internet circuit uplink and user’s onsite will experience a partial impact on internet and network connectivity.

•Service Impact : Partial Impact on Network and Internet Connectivity at Saint Francis Square Site

• Result: Activity Completed, without issues.