25th January 2023

Ticket#10196976 | January 25, 2023 | Microsoft 365 Services Global Outage

• Event : Microsoft 365 Services Issue

• Unscheduled : January 25, 2023 (Wednesday) | 3:30 PM (PHT) - 8:43 PM (PHT)

• Activity Details: Please see below update details from Microsoft.

Title: Users may be unable to access multiple Microsoft 365 services.

Impacted Services: Microsoft 365 Suites

More information: We’ve received reports that the following services are impacted.

Microsoft Teams Exchange Online Outlook SharePoint Online OneDrive for Business Microsoft Graph

• Final Status: We've confirmed, after a period of monitoring, that the majority of impacted services have been recovered and remain stable.

• Service Impact: Any user serviced by the affected infrastructure may be unable to access multiple Microsoft 365 services.

• Preliminary root cause: A wide-area networking (WAN) routing change resulted in users being unable to access multiple Microsoft 365 services.