16th February 2022

Network and Internet Ticket#10124969 | Network Intermittent - Neutrinus Building to ETP Datacenter DLL

[2/16/2022 | 2:04 PM] • Please be advised that the Neutrinus Building (Baguio) to ETP datacenter connectivity has been restored and monitored stable since yesterday, it has been restored after our ISP provider conducted uplink port refresh and router reload.

[2/16/2022 | 1:00 PM] • Our ISP already acknowledged the issue that we raised and it was already escalated to their technical team. After routing the traffic to our Rise ISP, users have not experience any issue on their connectivity. We will keep you posted for updates.

[2/16/2022 | 11:49 AM] • We are currently seeing intermittent connectivity to one of our DDLs from ETP Data Center to Site (NTB). We have also forwarded the issue to ETP for their checking and we’re waiting for feedback. Our technical team here at EMAPTA already switched the traffic to RISE temporarily. Once the issue is fixed and restored these changes will be reverted to normal.