9th May 2023

INFINIVAN Ticket#10224295 | May 09, 2023| Network Provider Instability Issues

• Event : Network Provider Instability

• Schedule : May 09, 2023 (Tuesday) | 11:41 AM (PHT) – For closely monitoring

• Activity Details : We have monitored that the affected circuit has been stable for thirty (30) minutes now and we are closely monitoring its consistency while waiting from our service provider’s further investigations.

• Service Impact : Partial Impact to Onsite and Work From Home Users

• Status: Stable


• Event : Network Provider Instability

• Schedule : May 09, 2023 (Tuesday) | 11:41 AM (PHT) - Ongoing

• Activity Details : We have observed that one of our direct internet connections is experiencing intermittency that may cause access to the internet and webtools to be unstable. This may have impact to users working from home causing disconnections from the EMAPTA VPN. Onsite users are similarly affected which may have caused disconnections from the internet and remote tools that are utilizing this particular gateway.

Another uplink at our Data Center is still operational and traffic will automatically re-route to this circuit in case of repeat instances.

This has been escalated to our provider for their investigation and immediate resolution. Updates will be provided as we receive them.

• Service Impact : Partial Impact to Onsite and Work From Home Users