[October 21, 2023 | 12:30]
• Event : Unplanned Empower Authentication Issues
• Schedule : October 21, 2023 (Saturday) 12:30 pm - on-going (PHT)
• Incident Details : Unplanned empower authentication encountered both onsite and WFH.
• Service Impact : EMPOWER login
• Update: We have scheduled a maintenance activity to address and resolve the authentication issues that have been affecting our Empower system. This aimed at improving system’s performance and ensuring smooth operations.
• Update2: Our troubleshooting and maintenance efforts have successfully resolved the authentication issues in our Empower system. Following thorough checks, we can confirm that the Empower authentication is now functioning as expected.
