12th April 2022

Network and Internet Ticket#10136162 | BDO Equitable Tower | Unplanned Datacenter Circuit Outage

[4/19/2022| 8:00 PM] • Please be advised that our affected circuit has been restored. Our affected circuit was seen up at 12:52 PM and monitored stable for an hour. We will continue to monitor the circuit for the whole day to ensure stability and we have already requested for an Reason For Outage (RFO) to service provider and will provide it upon request.

[4/12/2022| 8:00 PM] • Please be advised that fault has been traced within the underground of BDO tower. Eastern team will be sending their field engineer onsite to restore the fiber break.

[4/12/2022| 7:44 PM] • Please be advised that our provider is currently tracing the location of the fault. No estimated time of restoration has been provided at this time. Updates will be provided when we receive them.

[4/12/2022| 4:29 PM] • Please be advised that our Circuit Provider already checked the issue and they are already working with their Fiber Team. Updates will be provided when we receive them.

[4/12/2022| 2:02 PM] • Please be advised of an ongoing network interruption on one of our provider's circuits. We have observed this today, April 12, 2022 at 1:12PM and have raised this to the provider. Due to the way our network is set up, users working onsite and users remoting to their workstations will experience minimal interruption as all traffic will be re-routed to other available uplinks.