• Event : Intermittent Network Disruption Affecting Multiple Sites
• Incident Time/Date : August 12, 2024 (Monday) | 9:48 AM – ongoing (PHT)
• Activity Details :
Please be informed that there is an ongoing issue with one of our Datacenter uplink connectivity. While the team is currently troubleshooting and fixing the matter, we are making use of our redundant uplinks to mitigate the problem especially with users having call connectivity concerns.
• Service Impact : Partial Impact on Internet and Network Connectivity across Multiple Sites
• Update: We have applied a mitigation solution that has resolved the intermittent connectivity issue that multiple users from different sites have been experiencing.
We are still working on the permanent fix for the issue as troubleshooting is still ongoing within the technical team.
