14th September 2024

Ticket#INC-xxxxx | September 22, 2024 | JMT & SCT SITE | Planned | Service Provider Network Maintenance - JMT & SCT Site, scheduled 8 months ago

• Event : Service Provider Essential Maintenance

• Schedule : September 22, 2024 (Sunday) | 1:00 AM (PHT) – 5:00 AM (PHT)

• Activity Details : Dear Team,

One of our Site to Datacenter circuit service provider will be conducting a scheduled network maintenance to perform Service Migration.

During the maintenance, the affected circuit will be unavailable, however due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial to no impact on internet and network connectivity – JMT & SCT Site