• Event : Partial Outage on Network and Internet Connectivity
• Schedule : October 01, 2024 (Tuesday) | 1:00 AM (PHT) – October 02, 2024 (Wednesday)| 1:33 AM (PHT) - Restored
• Activity Details :
Please be advised that the affected Datacenter Internet Uplink has been monitored as back up as of 1:33 AM and has remained stable for almost 1 hour.
We are currently coordinating with our service provider to determine the root cause of the issue and are closely monitoring its stability.
Further updates will be provided as soon as they are available
• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites
• Event : Partial Outage on Network and Internet Connectivity
• Schedule : October 01, 2024 (Tuesday) | 1:00 AM – On-going (PH-Time) - Ongoing Restoration
• Activity Details :
The field engineers from the third-party service provider will continue the restoration tonight by 9PM. This is due to Makati City ordinance regarding sub-terranean repairs to only proceed during off peak hours to avoid vehicular traffic congestion.
At present, there should be no impact to all Emapta users connecting both onsite or via VPN since redundancy is in place and has more than enough bandwidth catered all internet traffic.
Further updates shall be provided as soon as they are available.
if you encounter any connectivity issues. please send a ticket to helpme@emapta.com
• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites
• Event : Partial Outage on Network and Internet Connectivity
• Schedule : October 01, 2024 (Tuesday) | 1:00 AM – On-going (PH-Time) - Ongoing Restoration
• Activity Details :
As per our service provider there was a network outage transmission on the Philippine Backhaul (Makati-Pasig) that failed affecting our circuit. Their third-party provider already deployed field engineers and conducted cable testing at San Agustin St.Cor. H.V Dela Costa Makati, and they measured 24 meters of possible fault. . Further tracing was performed, and the field team found fresh asphalt that needed to be excavated to fix the fiber cut.
Ongoing restoration is being conducted and will continue tonight with ETA of 9PM due to MACEA Policy.
On the other hand, our other available datacenter internet uplink is UP and Stable for internet connection redundancy.
Further updates shall be provided as soon as they are available.
• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites
• Event : Partial Outage on Network and Internet Connectivity
• Schedule : October 01, 2024 (Tuesday) | 1:00 AM – On-going (PH-Time)
• Activity Details :
Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.
Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate.
Further updates shall be provided as soon as they are available.
• Service Impact :
Partial Impact on Internet and Network Connectivity – All Sites