• Event : Unplanned | Multiple Site to Datacenter Connectivity Interruptions - November 10, 2024
• Incident : November 10, 2024 (Sunday) | 6:42 PM to 6:53 PM (PHT) – First Instance November 10, 2024 (Sunday) | 8:04 PM to 8:26 PM (PHT) – Second Instance, Ongoing Restoration
• Activity Details : Please be advised that the affected circuits have been recovered. According to our service provider, backhaul links have been repaired. The impacted circuits in our infrastructures have been recovered and monitored stable for 5 hours
All circuits are now fully operational with redundancy.
• Service Impact : Recovered
• Event : Unplanned | Multiple Site to Datacenter Connectivity Interruptions - November 10, 2024
• Incident : November 10, 2024 (Sunday) | 6:42 PM to 6:53 PM (PHT) – First Instance November 10, 2024 (Sunday) | 8:04 PM to 8:26 PM (PHT) – Second Instance, Ongoing Restoration
• Activity Details : We have observed second instance of interruption at around 8:04 PM and as per our service provider this is due to multiple backhaul links are down, and their restoration team is currently en route to the fault location to conduct necessary checks. No ETR yet provided to us but will do necessary follow ups.
During the interruptions, only partial impact on network and internet connectivity is expected as we have another site to datacenter connectivity available for connection redundancy
We do apologize for any inconvenience it has caused.
• Service Impact : Partial Network and Internet Connectivity Interruptions on both wired and wireless connection – BET, IBM, NTB, ASB, SCT, JMT, and PNB