15th November 2024

INFINIVAN Ticket#INC-118705| November 15, 2024 | All Sites| Unplanned | Datacenter Internet Uplink Network Interruption

• Event : Partial Outage on Network and Internet Connectivity

• Incident Date/Time : 1st Instance: November 15, 2024 (Friday) | 10:32 PM – 10:33 PM (PH-Time) 2nd Instance: November 15, 2024 (Friday) | 11:28 PM – 11:29 PM (PH-Time) 3rd Instance: November 15, 2024 (Friday) | 11:58 PM – 11:59 PM (PH-Time

• Activity Details : Hi Team,

Please be informed that we experienced 3 brief service interruptions on one of our data center internet uplinks started at 10:32 PM and has been restored at 11:59 PM. We are closely monitoring the situation.

We are currently coordinating with our circuit provider to gather more details about the issue encountered.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites