24th January 2025

Network and Internet #SR-153745 | January 24, 2025| NTB | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Partial disruption on Network and Internet Connectivity

• Incident Time/Date: January 24, 2025 | 7:27 PM (PHT ) – Ongoing

• Activity Details : Hi Team,

We have observed that one of our Site to Datacenter Circuit is down at our NTB site and have coordinated this with our service provider for further checking.

Due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB Site

Status: Restored Uptime: Link has been up since 1:10AM Jan 25, 2025 RFO: Downtime was due to a fiber a cable break caused by fire. Link was restored after replacing the damaged fiber segment.