• Event : Site-to-Datacenter Network Interruptions
• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM to 11:43 PM (PHT) | SMT – Restored, monitoring stability February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT) | SCT – Restored, monitoring stability
• Activity Details : Dear Team,
Both SCT and SMT sites internet and network connectivity are monitored up.
We are closely monitoring the stability of the affected uplinks.
If you are still experiencing issues, please don’t hesitate to report them to helpme@emapta.com
• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)
• Event : Site-to-Datacenter Network Interruptions
• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered and for stability monitoring (SCT Site)
• Activity Details :Dear Team,
SM Megatower redundant circuits have been impacted at the same time, even though we are still coordinating with both vendors, it is apparent that the issue lies in the circuit last mile within the facility that has caused two totally independent circuits to go down simultaneously in which Emapta has no control over.
We are closely working with our vendors to gather more information about the outage
• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)
• Event : Site-to-Datacenter Network Interruptions
• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered (SCT Site)
• Activity Details :Dear Team,
With regards to both of the SMT redundant circuits, our service provider is already coordinating with their third-party for their further investigation.
We apologies for the inconvenience it has caused.
• Service Impact : Loss of Internet Connectivity at SM Sky City Clark Pampanga (SCT) and SM Mega Tower Ortigas (SMT)
• Event : Site-to-Datacenter Network Interruptions
• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:12 PM to 10:37 PM (PHT)– Recovered (SCT Site)
• Activity Details : Dear Team,
We have monitored that SCT site internet connectivity has been recovered.
We apologies for the inconvenience it has caused.
• Service Impact : Loss of Internet connectivity at SCT and SMT Site
• Event : Site-to-Datacenter Network Interruptions
• Incident Time/Date : February 27, 2025 (Thursday) | 10:12 PM (PHT)– Ongoing (SMT Site) February 27, 2025 (Thursday) | 10:19 PM (PHT)– Ongoing (SCT Site)
• Activity Details : Dear Team,
We have observed that both of our site-to-datacenter circuits at SMT and SCT site were monitored down and already reported to our service provider for their investigation.
During the incident, internet is intermittently unreachable.
• Service Impact : Loss of Internet connectivity at SCT and SMT Site