4th March 2025

Network and Internet Ticket#INC-174929 | March 4, 2025 | EPC - COLOMBIA | Unplanned - Internet Service Provider Network Disruption

• Event : Internet Service Provider Network Disruption

• Incident Date/Time : March 04, 2025 (Tuesday) | 5:24 AM (PHT) - Ongoing

• Activity Details : Hi Team,

We have observed that one of our internet uplink providers is currently down and we are already coordinating this to our service provider for investigation.

During the incident, only partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another internet uplink circuit available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity for both wired and wireless connection – EPC Site (Colombia)

• Status: Recovered