14th March 2025

#SR-181682 |March 15, 2025|PNB| Service Provider Network Maintenance, scheduled 2 months ago

• Event: Conduit Repair and Re-Cabling of Fiber Cable

• Schedule: March 15, 2025 (Saturday) | 10:00 AM – 01:00 PM (PHT)

• Activity Details :

We would like to inform you that one of our service providers will be conducting conduit repairs and fiber cable re-cabling at the 5th floor of the PNB Building. According to our provider, this activity aims to perform a permanent fix on one of our site to data center circuit.

During the maintenance window, a maximum of 1 hour interruption is expected. However, due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below: -Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. -Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. -Latency Issues – Delays in response times, particularly for real-time applications. -Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

• Status: Completed