11th April 2025

#INC-198212 | April 13, 2025| BET, NTB & PNB Sites | Service Provider Network Maintenance, scheduled 1 month ago

• Event: Network Device Software Upgrade

• Schedule: April 13, 2025 (Sunday) 1:00 AM to 6:00 AM (PHT)

• Activity Details: We would like to inform you that one of our service providers will be conducting a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality. During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to our network's configuration, which includes backup circuits, we expect only a partial impact on the internet and network connectivity, as we have automatic failovers in place.

• Service Impact: Partial Internet Connectivity Interruption – BET, NTB & PNB Sites