• Event: Service Provider Uninterruptible Power Supply Replacement
• Schedule: May 18, 2025 (Sunday) | 12:00 NN – 05:00 PM (PHT)
• Activity Details:
One of our service providers will be installing a new UPS (Uninterruptible Power Supply) as a replacement to their faulty UPS to prevent the risk of outages in the future.
During the maintenance window, a maximum of 20 minutes of interruption on one of our PNB circuit to datacenter is expected. However, due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity as we have automatic failovers in place.
During the failover process, you may experience brief disruptions on any of the following below:
-Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
-Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
-Latency Issues – Delays in response times, particularly for real-time applications.
-Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.
Further updates shall be provided as soon as they are available.
• Service Impact: Partial Impact on Internet and Network Connectivity
• Status: Completed
