• Event: Network Router Controlled Reload
• Schedule: May 24, 2025 (Saturday) | 12:00 AM – 03:00 AM (PHT)
• Activity Details:
Please be informed that one of our service providers will perform controlled reload of their network routers to restore full hardware functionality and improve system reliability.
During the maintenance window, a maximum of 1 hour interruption on one of our JMT circuit to datacenter is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.
During the failover process, you may experience brief disruptions on any of the following below:
-Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
-Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
-Latency Issues – Delays in response times, particularly for real-time applications.
-Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.
Further updates shall be provided as soon as they are available.
• Service Impact: Partial Impact on Internet and Network Connectivity
• Status: Completed
