• Event: Rerouting of Backbone and Last-Mile Fiber
• Schedule Start: May 30, 2025 (Friday) | 09:00 PM (PHT)
• Schedule End: May 31, 2025 (Saturday) | 06:00 AM (PHT) - Completed
• Activity Details:
Please be advised that one of our service providers will perform emergency maintenance starting 9:00 PM on Friday, May 30, 2025, until 6:00 AM on Saturday, May 31, 2025 (PHT). The purpose of this activity is to reroute the backbone and last-mile fiber cables to a newly established network node, ensuring improved network stability and performance.
During the maintenance window, a maximum of 2-hour interruption on one of our SMT circuit to datacenter is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.
During the failover process, you may experience brief disruptions on any of the following below:
Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.
Further updates shall be provided as soon as they are available.
• Service Impact: Partial Impact on Internet and Network Connectivity
• Status: Completed