3rd May 2022

Power Ticket#10140334 | Data Center | Unplanned Power outage (May 3, 2022)

[5/4/2022 | 8:10 PM] • Please be advised that our Data Center has resolved their power issue and are now running on primary power as of 8:00PM, May 4, 2022. None of our network devices or systems located in the Data Center were affected by this incident and no downtime was experienced as well.

[5/3/2022 | 3:01 PM] • Please be advised that there is an ongoing power outage at one of our Data Center as of May 3, 2022 2:31 PM. The Data Center power supply is currently running through genset. Our Data Center is currently investigating the cause of the outage.

[5/3/2022 | 4:56 PM] Please be advised that our datacenter provider is currently conducting restoration works. They advised also that the power outage was caused by a construction incident that affect one of their power poles.

[5/3/2022 | 9:51 PM] Please be advised that our datacenter provider is still conducting restoration works. Datacenter operations and critical components are normal and power supply is currently running through power generator.

[5/4/2022 | 8:00 PM] TIM Carmona Data Center has resolved their power issue and are now running on primary power as of 8:00PM today, May 4, 2022.