7th June 2025

#SR-231576| June 08, 2025 | The Ignacia Place, Quezon City | Site to Datacenter Circuit Network Maintenance, scheduled 6 hours ago

• Event: Backup Link Intrusive Testing

• Schedule: June 08, 2025 (Sunday) | 02:00 PM – 08:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our ongoing efforts to improve service reliability and internet availability, our service provider will conduct intrusive testing on one of our site-to-datacenter circuits.

During the maintenance window, intermittent network interruptions may occur. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity