• Event: Data Link Layer Testing
• Schedule: June 28, 2025 (Saturday) | 08:00 AM – 08:00 PM (PHT)
• Activity Details:
Hi Team,
Please be informed that one of our third-party providers will conduct a network maintenance and testing on June 28, 2025, from 08:00 AM – 08:00 PM (PHT) due to a recent incident that requires immediate action.
Please be advised that during the maintenance window, a 10-hour testing period will take place, which will result in a total downtime on one of our SMT Site to Datacenter circuits. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.
During the failover process, you may experience brief disruptions on any of the following below:
- Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
- Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
- Latency Issues – Delays in response times, particularly for real-time applications.
- Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.
• Service Impact: Partial Impact on Internet and Network Connectivity
• Status: Completed
