8th July 2025

#INC-252827 | July 8, 2025 | JEG, IT Park, Cebu City | Unplanned | Site to Datacenter Circuit Network Interruption

• Event: Brief Network Interruption

• Schedule: July 8, 2025 (Tuesday) | 1:45 AM (PHT) - Recovered

• Activity Details: We would like to inform you that one of our site-to-datacenter circuit has experienced brief network interruption around 1:45 AM (PHT) for about 5 seconds and already recovered. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

Further updates shall be provided as soon as they are available.

• Service Impact: Partial Impact on Internet and Network Connectivity – JEG, IT Park, Cebu City