18th July 2025

Network and Internet #INC-260060 | July 18, 2025| SCT site| Unplanned | Site to Datacenter Circuit Network Interruption

• Event: Partial network and internet connectivity disruption

• Schedule: July 18, 2025 (Friday) | 2:41 AM (PHT) – On going

• Activity Details: This is to inform you that 2 of our site-to-data center uplinks are monitored down. Site is currently UP on its tertiary link. This has been reported to the concerned third-party provider.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Partial Network Interruption– SM Clark Building, Pampanga