Past Incidents

Please be advised that there is upcoming planned maintenance to be conducted at our PNB office in Makati on January 29, 2022, from 9:00 AM to 12:00 PM. The building will undergo its Annual General Preventive Maintenance of its Generator Set. The purpose of this maintenance is to ensure the efficiency of their generators to provide power supply in case of emergency and power outages.

During the maintenance, our PNB office will experience multiple power fluctuations and brief power interruptions due to transferring of normal to backup power and vice versa on each generator.

Please let us know if there are any questions.

Please be advised that our third-party provider, Telstra, has sent out an advisory regarding an upcoming submarine cable repair planned to start on January 28, 2022, lasting until February 4, 2022. They will be powering down some segments of their EAC cable system in order to speed up repair on the affected circuit.

Expected impact will be +50ms switch hits on the circuit and increased latency during the maintenance.

[1/25/2022 | 2:55 PM] • Please be advised that we monitored no traffic traversing on your IPLC circuit at 2:55 PM today (PH Time). We already reported this to our provider to further check the issue. Will keep you posted for any latest updates once we received them from the provider. Please let us know if you have further questions.

[1/25/2022 | 8:00 PM] • Manila to UK IPLC is observed UP as of 8:18PM. Telstra has re-routed traffic to an alternate path and traffic is now seen on our network monitor. They have stated this is an ad hoc restoration and some latency is to be expected. Root cause of the issue as per Telstra, there is a submarine cable outage between Singapore and Malaysia and the alternate path for the traffic may also be impacted by an ongoing network/submarine cable fault.

[1/26/2022 | 10:14 PM] • Telstra have stated that the fault has already been cleared, per checking on the monitoring the latency is now back to normal.

[2/2/2022 | 5:48 PM] • The issue has been resolved by RISE Team, by replacing failed optics and local loop provider replaced the whole fiber segment and conducted OTDR reading. Full incident report can be extracted on the email thread with subject "Scheduled Maintenance | Jan. 19, 2022 | Packet Loss"

[1/25/2022 | 11:36 PM] • Our Rise support senior engineer is still in the midst of their investigation. They will share the result of their investigation as soon as possible.

[1/27/2022 | 11:43 AM] • As advised by RISE local loop provider, their team is now preparing to replace a 1 km fiber segment due to high loss and they are now processing permits. They will be onsite before noon. Please be advised that during replacement, downtime will occur as the circuit will be transferred from the affected FOC to the new FOC. ETR is 7 PM.

Kindly note that your service will still be UP since it will be routed to our alternate path. Only the link between RCBC Plaza to TIM Carmona will experience downtime.

[1/27/2022 | 8:30 PM] • The fiber replacement has been completed around 8:30 PM yesterday.

[1/28/2022 | 7:42 AM] • As per the provider, they will set a new schedule for the continuation of the activity and further check the possible issue

[1/19/2022 | 3:31 PM] • Packet loss and high latency was observed during the non-service impacting maintenance by RISE on January 19, 2022. The following circuits was affected L2000057, L2000062 and L2000069