Past Incidents

[2/5/2022 | 2:04 PM] • Traffic has been observed traversing the circuit as of Feb. 5, 2022, 12:00PM Philippine time. The circuit has also been confirmed up by our service provider. We are currently chasing them for the official Reason for Outage and will provide the Incident Report when we receive it.

[2/4/2022 | 11:15 AM] • Please be advised that we monitored no traffic on the Manila to UK IPLC. We have already alerted our third-party provider and they have seen the same on their end. Their local-loop provider on the Philippine end has observed port down status , LOS alert, and are unable to get an optical reading on the affected port.

Please be advised that there is upcoming planned maintenance to be conducted at our PNB office in Makati on January 29, 2022, from 9:00 AM to 12:00 PM. The building will undergo its Annual General Preventive Maintenance of its Generator Set. The purpose of this maintenance is to ensure the efficiency of their generators to provide power supply in case of emergency and power outages.

During the maintenance, our PNB office will experience multiple power fluctuations and brief power interruptions due to transferring of normal to backup power and vice versa on each generator.

Please let us know if there are any questions.

Please be advised that our third-party provider, Telstra, has sent out an advisory regarding an upcoming submarine cable repair planned to start on January 28, 2022, lasting until February 4, 2022. They will be powering down some segments of their EAC cable system in order to speed up repair on the affected circuit.

Expected impact will be +50ms switch hits on the circuit and increased latency during the maintenance.