Past Incidents

[4/20/2022| 10:01 PM] • Please be advised that the maintenance has been completed. No outstanding issues has been reported related to this maintenance.

[4/4/2022| 10:11 AM] • Please be advised that there will be scheduled maintenance on Thursday, April 20, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 6:00 PM to 10:00 PM, April 20, 2022 (PHT). Our provider will perform essential maintenance on their network infrastructure to improve network resiliency and stability. During the maintenance window, Our internet service provider has advised us of a potential increase in latency via their circuit, however, an outage is not expected.

[4/10/2022| 10:45 PM] • Please be advised that the maintenance has been completed successfully, we have checked the functionality of all site devices and has tested operational. Office is now ready for occupancy.

[4/7/2022| 3:24 PM] • Please be advised of an upcoming electrical maintenance at BDO Equitable Tower affecting our EMAPTA office. The building’s electrical provider will be shutting down the power for their annual preventive maintenance activity. This will begin on April 8, 2022, Friday and end on April 11, Monday. No backup power will be provided and total power outage is expected.

[4/6/2022| 6:24 PM] • Please be advised that the replacement of faulty UPS has been completed, our network device on EO4 is confirmed up and Local Area Network Connectivity on EO4 has been restored. We will continue to monitor our devices at EO4 for the next hour to ensure stability.

[4/5/2022| 4:30 PM] • Please be advised that we will conduct emergency maintenance for UPS replacement on April 6, 2022 (Wednesday) from 5:00 PM to 5:30 PM. The purpose of this maintenance is to replace the faulty UPS in one of our server racks at The Ignacia Place building 7th Floor. During the maintenance, there will be minimal workstations that will lose Local area network connectivity.

[4/6/2022 | 6:24 PM] • Please be advised that the replacement of faulty UPS has been completed, our network device on EO4 is confirmed up and Local Area Network Connectivity on EO4 has been restored. We will continue to monitor our devices at EO4 for the next hour to ensure stability.

[4/5/2022 | 4:30 PM] • Please be advised that we will conduct emergency maintenance for UPS replacement on April 6, 2022 (Wednesday) from 5:00 PM to 5:30 PM. The purpose of this maintenance is to replace the faulty UPS in one of our server racks at The Ignacia Place building 7th Floor EO4. During the maintenance, there will be no Local area network connectivity on EO4.

[3/31/2022| 10:31 AM] • Please be advised that the power interruption at Neutrinus Building in Baguio has been completed and the building is now running through main power supply since Saturday. No outstanding alerts has been observed related to this power outage.

[3/31/2022| 10:31 AM] • BENECO scheduled a power interruption affecting the whole Baguio including our office at Neutrinus Building on April 2, 2022, from 6:00 AM to 5:00 PM (PH Time). No impact is expected on our network connectivity and infrastructure since Genset will be available during the duration of power outage and we have Uninterruptible Power Supply (UPS) backup power for our network devices, during the switching of the building electrical supply from main to Genset electrical supply and vice versa.