Past Incidents

[06/24/2022| 9:52 AM] • Please be advised that there will be a scheduled maintenance on, July 06, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 6:00 PM to 10:00 PM (PHT), July 06, 2022. Our service provider will perform essential network upgrades to improve performance and prevent future service interruptions. Our service provider has advised us of a potential increase of latency and loss of protection within the provided window.

[06/28/2022| 4:55 AM PHT] • Please be advised that the power maintenance has been completed already. The building electricity is now running on the main power supply no outstanding alerts has been observed related to the power maintenance.

[06/28/2022| 12:34 AM PHT] • Please be advised that the building power supply is now running on Genset, we will send another update once we confirmed that the building power supply has been switched back to main power.

[06/27/2022| 4:28 PM PHT] • Please be advised that the electric service provider will conduct a power maintenance activity at our office in PNB Building, Makati. The maintenance will start on June 27, 2022 (11:30 PM) to June 28, 2022 (4:30 AM) PHT. The scope of the activity is to do a line rehabilitation within the area to ensure safety and to improve the reliability of their electric system. During the maintenance window mentioned above, the building will run through a power generator.

[26/06/2022 | 12:05 PM] •Power has been restored as of 11:43AM. Root cause of the issue is underway and will be provided if requested.

[26/06/2022 | 11:00 AM] •Please be advised that there is an ongoing power outage at IBM Building that occurred 10:40 AM today. We will keep you updated as soon as the power has been restored and once the root cause has been identified.

[06/26/2022 | 5:09 PM] • Please be advised that the Power Maintenance activity has been completed. Our office in Emapta Pilando Center, Baguio is now running on its main powerline. Post health checks and connectivity testing has been implemented on our network devices and confirmed that all are up and operational. We still keep on monitoring for any unforeseen issues that may occur.

[06/23/2022 | 3:00 AM] • Please be reminded of the upcoming power maintenance this weekend June 25, 2022 (Saturday) from 10:00 PM to 11:30 PM, and June 26, 2022 (Sunday) from 6:00 AM to 9:00 AM. The purpose of this maintenance is to install the Automatic Transfer Switch. During the maintenance window mentioned above, a total loss of power supply in the building is expected and we will initiate a graceful shutdown of our networking devices to maintain device configuration integrity. Building Power supply from June 25, 2022, 11:30 PM to June 26, 2022, 6:00 AM will be running through a power generator. and we will power up our networking devices.

[06/18/2022 | 9:58 AM] • Please be advised that there is upcoming power maintenance at our office in Emapta Pilando Center Baguio, the building admin will conduct an Electrical System Shutdown on June 25, 2022 (Saturday) from 10:00 PM to 11:30 PM and June 26, 2022 (Sunday) from 6:00 AM to 9:00 AM. The purpose of this maintenance is to install the Automatic Transfer Switch. During the maintenance window mentioned above, a total loss of power supply in the building is expected. Building Power supply from June 25, 2022, 11:30 PM to June 26, 2022, 6:00 AM will be running through a power generator.

Hi Team,

Please be advised that the Power Maintenance has now commenced. The power shutdown for June 25, 2022, 10:00 PM-11:30 PM has been completed. We have checked the functionality of the devices and have tested them operational. The office is now ready for occupancy.

Please be reminded of the upcoming power shutdown on June 26, 2022 (Sunday) from 6:00 AM to 9:00 AM. The purpose of this maintenance is to install the Automatic Transfer Switch.

During the maintenance window mentioned above, a total loss of power supply in the building is expected and we will initiate a graceful shutdown of our networking devices to maintain device configuration integrity.

Let us know if you have further questions

[6/23/2022| 4:48 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga was monitored up around 4:34 AM today. We will continue to monitor for the whole day to ensure stability. We're requesting an official RFO from our Service Provider and will provide it upon request.

[6/23/2022| 4:25 AM] • Please be advised that Data Center uplink going to our office in GELDC Pampanga is currently monitored down. We already raised the issue to our Internet Service Provider to further investigate the issue.