Past Incidents

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: Our internet service provider has been rescheduled the maintenance due to permitting delayed of Governmental issues.

• New Schedule: December 19, 2022 (Monday) 9:00 AM to December 31, 2022 (Saturday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: Our internet service provider has been rescheduled the maintenance due to permitting delayed of Governmental issues.

• New Schedule: December 22, 2022 (Thursday) 6:00 PM to December 31, 2022 (Saturday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: One of our internet service provider will be repairing a fiber cable fault located near Singapore.

• Schedule: December 03, 2022 (Saturday) 6:00 PM to December 12, 2022 (Monday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

Event: Internet Service Provider Maintenance

Activity Details: One of our internet service provider will be performing a card replacement due to internal failure.

Schedule: November 21, 2022 (Monday) |5:00 PM to 7:00 PM (PHT)

Service Impact: A latency increased of 50ms switch hits is expected during the change window.

Update: Planned maintenance has been completed.

• Event: Internet Service Provider Router Software Upgrade

• Schedule: November 20, 2022 (Sunday) | 5:00 AM to 10:00 AM (PHT)

• Activity Details: One of our Data Center uplink provider in Baguio will conduct a firmware upgrade on their circuit.

• Service Impact: During the maintenance window, our provider informed us that a 1-hour downtime on their circuit is expected. We will failover your connection to our secondary Data Center uplink before and after the maintenance to minimize the impact on your VPC connectivity.

• Event: Power Maintenance at PNB 10/F

• Schedule: November 17, 2022 (Thursday) - November 18, 2022 (Friday) | 10:00 PM to 1:00 AM (PHT)

• Activity Details: Installation of backup A/C power supply.

• Service Impact: PNB 10/F Network Connectivity and Power Supply

• Maintenance Result: Successfully Completed

• Event: Emergency Network Provider Maintenance

• Schedule: November 16, 2022 (Wednesday) | 12:00 PM to 1:00 PM (PHT)

• Activity Details: Building Capacity Upgrade

• Service Impact: During the maintenance window, there may be up to 30 minutes of downtime. Expect little to no impact on network connectivity.

• Maintenance Results: Completed - No issues.

• Event: BCP Failover Testing Activity

• Schedule: November 13, 2022 - November 14, 2022 - 10:00 PM - 12:00 AM (PHT)

• Impact: Intermittent LAN and Internet connectivity

• Activity Result: Successfully Completed

• Event: Power Interruption

• Schedule: November 12, 2022 (Sunday) | 8:00 AM to 5:00 PM (PHT)

• Activity Details: During power maintenance, the JMT power source must be switched.

• Service Impact: JMT's Main source of Power

• UPDATE 1: The Maintenance has been completed successfully, we have checked the functionality of all site devices, and has tested operational.

• Event: Third-party provider Software Upgrade

• Schedule: November 10, 2022 (Thursday) – November 11, 2022 (Friday) | 10:00 PM to 6:00 AM (PHT)

• Service Impact: Maximum of 60 minutes downtime on the affected circuit during maintenance window time. Because another uplink to our internet gateway is available, the impact will be minimal to none.

• Maintenance Activity Result: Successfully Completed