Past Incidents

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: Our internet service provider has been rescheduled the maintenance due to permitting delayed of Governmental issues.

• New Schedule: December 19, 2022 (Monday) 9:00 AM to December 31, 2022 (Saturday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: Our internet service provider has been rescheduled the maintenance due to permitting delayed of Governmental issues.

• New Schedule: December 22, 2022 (Thursday) 6:00 PM to December 31, 2022 (Saturday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

• Event: Internet Service Provider Cable Fault Repair

• Activity Details: One of our internet service provider will be repairing a fiber cable fault located near Singapore.

• Schedule: December 03, 2022 (Saturday) 6:00 PM to December 12, 2022 (Monday) 8:00 PM (PHT)

• Service Impact: During the maintenance window, an increased latency of 50ms switch hits loss of protection is expected.

Event: Internet Service Provider Maintenance

Activity Details: One of our internet service provider will be performing a card replacement due to internal failure.

Schedule: November 21, 2022 (Monday) |5:00 PM to 7:00 PM (PHT)

Service Impact: A latency increased of 50ms switch hits is expected during the change window.

Update: Planned maintenance has been completed.

• Event: Internet Service Provider Router Software Upgrade

• Schedule: November 20, 2022 (Sunday) | 5:00 AM to 10:00 AM (PHT)

• Activity Details: One of our Data Center uplink provider in Baguio will conduct a firmware upgrade on their circuit.

• Service Impact: During the maintenance window, our provider informed us that a 1-hour downtime on their circuit is expected. We will failover your connection to our secondary Data Center uplink before and after the maintenance to minimize the impact on your VPC connectivity.

• Event: Power Maintenance at PNB 10/F

• Schedule: November 17, 2022 (Thursday) - November 18, 2022 (Friday) | 10:00 PM to 1:00 AM (PHT)

• Activity Details: Installation of backup A/C power supply.

• Service Impact: PNB 10/F Network Connectivity and Power Supply

• Maintenance Result: Successfully Completed

• Event: Internet Service Provider Maintenance – Rescheduled

• Reason: Due to the delay of spare card.

• New Schedule: November 18, 2022 (Friday)| 5:00 PM to 7:00 PM (PHT)

• Activity Details: One of our internet service provider will be performing a card reboot and replacement.

• Service Impact: A latency increased of 50ms switch hits is expected during the change window.

• Event: Internet Service Provider Maintenance

• Schedule: November 16, 2022 (Wednesday) | 5:00 PM to 7:00 PM (PHT)

• Activity Details: One of our internet service provider will be performing a card reboot and replacement.

• Service Impact: A latency increased of 50ms switch hits is expected during the change window.

• Update: The Maintenance has been completed successfully, we have tested the affected circuit and has been proven operational.

• Event: TIM Data Center Monthly load testing of Generator Sets

• Schedule: November 13, 2022 (Sunday) | 8:40 AM to 5:25 PM (PHT)

• Service Impact: Non-Service Affecting

• Activity Result: Canceled

• Event: Power Interruption

• Schedule: November 12, 2022 (Sunday) | 8:00 AM to 5:00 PM (PHT)

• Activity Details: During power maintenance, the JMT power source must be switched.

• Service Impact: JMT's Main source of Power

• UPDATE 1: The Maintenance has been completed successfully, we have checked the functionality of all site devices, and has tested operational.