Some systems are experiencing issues

Past Incidents

26th January 2023

Ticket#10189156 | January 26, 2023| SFS and NTB| IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : January 26, 2023 (Thursday) | 6:00 AM to 1:00 PM (PHT) - Cancelled

• Activity Details: We just received an update from our Internet Service Provider that this maintenance activity has been cancelled by their 3rd party provider.

• Event : IPLC Connectivity Maintenance

• Schedule : January 26, 2023 (Thursday) | 6:00 AM to 1:00 PM (PHT)

• Activity Details: One of our internet service provider will be conducting a relocation on one of their device cable due to bridge construction at London. During the maintenance window, an increase latency of 50ms switch hits plus loss of protection is expected.

• Service Impact: Latency Increase and Loss of Protection on NCP IPLC Connectivity

19th December 2022

No incidents reported

18th December 2022

No incidents reported

17th December 2022

Ticket#10187878| December 17, 2022 | TIM Data Center | Monthly Load Testing of Generator Sets, scheduled 2 years ago

• Event : Data Center Monthly Load Testing of Generator Sets - TIM Data Center - Cavite

• Schedule : December 17, 2022 (Saturday) | 8:40 AM to 5:25 PM (PHT).

• Activity Details : One of our data center will be performing their monthly load testing for their generator sets. The purpose of this activity testing is to meet the National Fire Protection Association (NFPA) standards for security and reliability of their power generators.

• Service Impact : There will be no impact during the maintenance window.

• Result: Completed Successfully

16th December 2022

No incidents reported

15th December 2022

No incidents reported

14th December 2022

Ticket#10188644 | December 14, 2022 | All Sites | Wireless Authentication Issues

• Event: Wireless Authentication Issues

• Unscheduled: December 14, 2022 (Wednesday) | 12:30 PM (PHT) - 7:53 pm (PHT)

• Details: The IT Team has detected authentication issues affecting wireless devices in our EMAPTA offices. Those that are affected may have trouble connecting to our wireless network. Those that are already connected to the network remain unaffected.

• Service Impact: Wireless Devices Connecting to EMAPTA Wireless Network

• Update: The Wireless authentication issue has been restored. We have tested the affected services and has been confirmed operational.

Ticket#10188038| December 14, 2022 | GDB | Internet Service Provider Abnormal Parameters Correction, scheduled 2 years ago

• Event : Internet Service Provider Abnormal Parameters Correction

• Schedule :December 14, 2022 (Wednesday) | 4:40PM (PHT) - Ongoing

• Details: The field engineers from our internet service provider has been arrived at the office and they are already started the maintenance activity. We will update you accordingly

• Service Impact: During the maintenance windows, there would be 30 minutes to 1 hour downtime on the internet uplink.

• Event : Internet Service Provider Abnormal Parameters Correction

• Schedule :December 14, 2022 (Wednesday) | 3:00 PM to 4PM (PHT) - Delayed

• Activity This activity maintenance is not yet started as initially scheduled due to no personnel yet from our service provider arrived at our GDB Office. Our team already made a necessary follow up to them and will update you accordingly.

• Service Impact: During the maintenance windows, there would be 30 minutes to 1 hour downtime on the internet uplink.

• Event : Internet Service Provider Abnormal Parameters Correction

• Schedule :December 14, 2022 (Wednesday) | 3:00 PM to 4PM (PHT)

• Activity Details: One of our internet service provider has seen abnormal parameters with our circuit that causes issues on the internet connectivity at our GDB site. As per our internet service provider they will be conducting a remote and on-site testing to avoid the re-occurring alarm with abnormal parameters on our circuit.

• Service Impact: During the maintenance windows, there would be 30 minutes to 1 hour downtime on the internet uplink.

• Event : Internet Service Provider Abnormal Parameters Correction

• Schedule :December 14, 2022 (Wednesday) | 3:00 PM to 4PM (PHT) - Completed

•The Maintenance has been completed successfully, we have tested the affected circuit, and has been proven operational.

• Service Impact: During the maintenance windows, there would be 30 minutes to 1 hour downtime on the internet uplink.

13th December 2022

Ticket#10188313| December 13, 2022 | EMAPTA VPN Users | Emergency Fortinet Version Upgrade, scheduled 2 years ago

• Event : Fortinet Version Upgrade

• Schedule : December 13, 2022 (Tuesday) | 6:00 PM to 7:00 PM (PHT)

• Activity Details: Our infrastructure team has been successfully upgraded our Fortinet to its latest version which is 7.2.3. EMAPTA VPN Users should be able to connect now.

• Activity Result: Completed

• Event : Fortinet Version Upgrade

• Schedule : December 13, 2022 (Tuesday) | 6:00 PM to 7:00 PM (PHT)

• Activity Details: Our infrastructure team will be upgrading our Fortinet software version from 7.2.2 to 7.2.3 to remediate an identified security vulnerability found by Fortinet support with the 7.2.2 version.

• Service Impact: During the maintenance window, the EMAPTA VPN connectivity will be unavailable for 30 minutes and VPN users will not be able to connect.

12th December 2022

No incidents reported

11th December 2022

No incidents reported

10th December 2022

No incidents reported