Some systems are experiencing issues

Past Incidents

12th January 2023

Ticket#10192298| January 12, 2023 | NTB and SFS| IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : January 12, 2023 (Thursday) | 1:00 PM to 5:00 PM (PHT)

• Activity Details: One of our internet service provider will be replacing an AAE1 Card on one of their devices to clear the “ Temperature out of Range “ alarm. During the maintenance window, a latency increase of 50 switch hits plus loss of protection will be experience.

• Service Impact: Latency Increase on NCP IPLC Connectivity

• Status: Activity Completed

9th January 2023

Ticket# 10192294|January 09, 2023 | All Sites | Data Center Uplink Maintenance, scheduled 2 years ago

• Event : Internet Service Provider Cable Maintenance

• Schedule : January 09, 2023 (Monday) – 2:00 PM to 4:30 PM (PHT) - Successfully Completed

• Activity Details : Our internet service provider has been successfully completed this cable maintenance activity. The affected internet circuit was observed to be stable and operational as usual after the activity.

• Event : Internet Service Provider Cable Maintenance

• Schedule : January 09, 2023 (Monday) – 2:00 PM to 4:30 PM (PHT)

• Activity Details : One of our internet service provider will be carrying out a cable maintenance in Hong Kong. During the maintenance window, the internet circuit uplink will experience a latency increase of 50ms switch hits plus loss of protection.

Service Impact: Latency Increase on Network and Internet connectivity – All Sites

6th January 2023

Ticket#10192559 | January 6, 2023 | GDB | Network Connectivity Outage

• Event: Unplanned Network Connectivity Outage

• Schedule: January 6, 2023 (Friday) | 8:07PM (PHT) - 10:02 PM (PHT)

• Details: Already reported to Service Provider for further investigation.

• Service Impact: Site Internet Connectivity Downtime.

• Status: Restored

• Root Cause: TBA

Ticket#10192490 | January 6, 2023 | IPLC | Unplanned IPLC Outage

• Event : IPLC Connectivity Outage

• Schedule : January 6, 2023 (Monday) |11:44 AM (PHT) - 12:56 PM (PHT)

• Details: IPLC is currently down and has been reported to our Internet Service Provider for further investigation.

• Service Impact: Increased latency on VPCs

• Status: Restored

• Root Cause: Outage on Philippine Backhaul

Ticket#10192475 | January 06, 2022 | All Sites| Wireless Authentication Issues

• Event : Intermittent Wireless Authentication Issue

• Schedule :Unplanned | January 06, 2023 (Friday) | 8:25 AM – 11:05 AM (PH Time) - Resolved

• Activity Details :Our systems engineering and administration (SEA) team has already resolved the issue by restoring the certificate files from the backup folder, re-applying TLS settings, and restarting the server service. Our authentication servers have been monitored up and stable for about 3 hours now. Incident report will be provided upon request.

Result: Resolved

• Event : Intermittent Wireless Authentication Issue

• Schedule :Unplanned | January 06, 2023 (Friday) | 8:25 AM – Ongoing (PH Time)

• Activity Details : Our authentication servers are currently having some issues which affects the user’s wireless devices having difficulty trying to connect to our internal wireless network connection. We are already doing some further investigation and necessary troubleshooting together with our systems engineering and administration team towards a resolution.

Service Impact : Wireless Devices Connecting to EMAPTA Wireless Network – All Sites

5th January 2023

No incidents reported

4th January 2023

No incidents reported

3rd January 2023

Ticket#10191681 | January 3, 2023 | PNB | Power Outage

[01/03/23 | 6:17AM] •Event : Building Power Outage

• Event Start : January 3, 2023 (Tuesday) | 5:37 AM (PHT)

• Event End: January 3, 2023 (Tuesday) | 6:17 AM (PHT)

• Details: Building power is down.

• Service Impact: Workstations and machines without UPS

• Status: Restored

• Root Cause: Under investigation

• Additional Notes: Power testing on site has been completed as confirmed by Building Administration at 11:00 PM.

2nd January 2023

No incidents reported

1st January 2023

No incidents reported

31st December 2022

No incidents reported

30th December 2022

No incidents reported

29th December 2022

Ticket#10191288 | December 29, 2022 | IPLC | IPLC Outage

• Event : IPLC Connectivity Outage

• Schedule : December 29, 2022 (Monday) |12:02 PM (PHT) - 1:48 PM (PHT)

• Details: IPLC is currently down and has been reported to our Internet Service Provider for further investigation.

• Service Impact: Increased latency on VPCs

• Status: Restored

• Root Cause: Network outage on the Philippine backhaul segment.

28th December 2022

No incidents reported