Some systems are experiencing issues

Past Incidents

21st January 2023

Ticket#10195619 | January 21, 2023| EMAPTA and Client Fusion PBX Users | EMAPTA PBX System Upgrade Maintenance, scheduled 2 years ago

Event : Fusion PBX Upgrade to V5

Schedule: January 21, 2023 (Saturday)| 1:00 PM to 2:00 PM (PHT)

Activity Details: Our systems engineering and administration team will be upgrading our PBX System. During the upgrade window, there will be no inbound and outbound calls and softphones will be unavailable. All clients and core staff who are using PBX service will be affected.

Service Impact: EMAPTA and Client Fusion PBX Users

Status: Successfully Completed

Ticket#10192076 | January 21, 2023 | SFS | Internet Service Provider Router Software Upgrade, scheduled 2 years ago

• Event : Planned 3rd Party Maintenance - Scheduled

• Primary Schedule : January 16, 2023 (Monday) | 12:00 Midnight to 6:00 AM (PHT) - Cancelled • Backup Schedule : January 21, 2023 (Saturday) |12:00 Midnight to 6:00 AM (PHT)

• Activity Details : We just received an update confirmation from our internet service provider that this maintenance activity will be deferred on the primary schedule provided due to operational issues instead they will proceed on its backup schedule. During the maintenance window, there will be a 2hrs downtime of the affected internet circuit but due to the way our network is setup, all traffic will be switching over to another available internet circuit uplink and user’s onsite will experience a partial impact on internet and network connectivity.

• Service Impact: Partial Impact on Internet and Network Connectivity at SFS

• Status: Successfully Completed

20th January 2023

No incidents reported

19th January 2023

INFINIVAN Ticket#10195714 | January 19, 2023| All Sites | Internet Service Provider Network Outage

Event: EMAPTA Network and Internet Outage

Unscheduled: Unplanned | Internet Service Provider Network Outage

Activity Details: One of our internet service provider circuit uplink has been monitored down. We already reported this incident and waiting for their response. But due to the way our network is set up just a minimal to NO impact on network and internet connectivity will be experiencing as we have another available circuit uplink to carry over the load traffic.

Service Impact: Partial Impact on Network and Internet Connectivity – All Sites

Status: Monitoring stability

Ticket#10193385 | January 19, 2023 | NTB and SFS| IPLC Connectivity Maintenance, scheduled 2 years ago

Event : IPLC Connectivity Maintenance

Reschedule : January 19, 2023 (Thursday) | 6:00 PM to 8:00 PM (PHT)

Activity Details : Just received an update from our internet service provider that this maintenance has been rescheduled from January 13, 2023, to January 19, 2023 due to unforeseen circumstances.

Service Impact : Latency Increase on NCP IPLC Connectivity

Status: Completed successfully

18th January 2023

No incidents reported

17th January 2023

No incidents reported

16th January 2023

No incidents reported

15th January 2023

No incidents reported

14th January 2023

Network and Internet Ticket#10194374 | January 14, 2023 | PNB,JKB,ASB | Brief Description

Event: Network Interruption

Unscheduled: January 14, 2023 (Saturday) | 12:00 PM (PHT) – 4:35 PM (PHT)

Activity Details: We are experiencing network issues that may limit network and internet connectivity at the above-mentioned sites. We are currently conducting an investigation to determine the root cause of the problem

Service Impact: Network Stability and Internet Connectivity of PNB, JKB, and ASB Site

Status: Monitoring stability

13th January 2023

Ticket#10194267 | January 13, 2023 | All Sites| Intermittent Wireless Authentication Issue

Event : Intermittent Wireless Authentication Issue

Unscheduled : January 13, 2023 (Friday) | 5:00 PM (PHT) – 9:00 PM (PHT)

Activity Details: Our authentication servers are currently having reoccurring which affects the user’s wireless devices having difficulty trying to connect to our internal wireless network connection. We are already doing some further investigation and necessary troubleshooting together with our systems engineering and administration team towards a permanent resolution.

Service Impact: Wireless Devices Connecting to EMAPTA Wireless Network – All Sites

Status: Monitoring stability

12th January 2023

Ticket#10193971 | January 12, 2023 | IPLC | IPLC Connectivity Outage, scheduled 2 years ago

• Event : IPLC Connectivity Outage

• Schedule : January 12, 2023 (Thursday) |1:30 PM (PHT) - 1:52 PM (PHT)

• Details: IPLC is currently down and has been reported to our Internet Service Provider for further investigation.

• Service Impact: Increased latency on VPCs

• Status: Restored

• RFO: Due to ongoing activity changing the network card on their network devices

Ticket#10193694 | January 12, 2023 | All EMAPTA Core and Talents | FortiClient VPN Update and New Password Reset Tool Deployment, scheduled 2 years ago

• Event : Planned Systems Engineering and Administration Deployment - Scheduled

• Primary Schedule : January 12, 2023 (Thursday) | 12:00 Midnight to 6:00 AM (PHT)

• Activity Details : FortiClient VPN Update, Password Reset Tool Deployment, Change System Tray Icon and Redirect Empower to new PWD Change Tool (ECL Laptops Only)

• Service Impact: For all EMAPTA Core and Talents.

• Result: Activity Completed without issues.

11th January 2023

Ticket#10193978 | January 11, 2023| All Sites | Intermittent Wireless Authentication Issue

Event : Intermittent Wireless Authentication Issue

Schedule : January 11, 2023 (Wednesday) | 5:00 PM (PH Time) – Ongoing

Activity Details: Our authentication servers are currently having some issues since yesterday which affects the user’s wireless devices having difficulty trying to connect to our internal wireless network connection. We are already doing some further investigation and necessary troubleshooting together with our systems engineering and administration team towards a resolution.

Service Impact : Wireless Devices Connecting to EMAPTA Wireless Network

Status: Resolved

Fix: Reinstallation of CBOX Servers.

10th January 2023

INFINIVAN Ticket#10193455 | January 10, 2022| All Sites| Partial Network Outage

• Event: Unplanned Internet Service Provider Network Outage.

• Schedule: January 10, 2022 (Tuesday) |8:19 PM (PHT) - 8:25 PM (PHT) • Details: One of our uplinks was observed to be down and is now operational. We have already raised this with our service provider and are waiting for their response. Given that we have another circuit uplink available to our gateway. Just a minimal to NO impact has been anticipated. • Service Impact: Partial to NO Impact on Network and Internet Connectivity