Past Incidents

Event : Planned Network Service Provider Maintenance

Schedule :January 28, 2023 (Saturday) | 9:00 PM to 11:00 PM (PH Time)

Activity Details: Our ISP has informed us that they will perform a maintenance activity to implement the BGP route reflector on their end. Expect a maximum of 15 minutes of downtime for client IPLC during maintenance.

Service Impact: SFS client IPLC

Event : Fusion PBX Upgrade to V5

Schedule: January 21, 2023 (Saturday)| 1:00 PM to 2:00 PM (PHT)

Activity Details: Our systems engineering and administration team will be upgrading our PBX System. During the upgrade window, there will be no inbound and outbound calls and softphones will be unavailable. All clients and core staff who are using PBX service will be affected.

Service Impact: EMAPTA and Client Fusion PBX Users

Status: Successfully Completed

Event: EMAPTA Network and Internet Outage

Unscheduled: Unplanned | Internet Service Provider Network Outage

Activity Details: One of our internet service provider circuit uplink has been monitored down. We already reported this incident and waiting for their response. But due to the way our network is set up just a minimal to NO impact on network and internet connectivity will be experiencing as we have another available circuit uplink to carry over the load traffic.

Service Impact: Partial Impact on Network and Internet Connectivity – All Sites

Status: Monitoring stability

• Event : Planned 3rd Party Maintenance - Scheduled

• Primary Schedule : January 16, 2023 (Monday) | 12:00 Midnight to 6:00 AM (PHT) - Cancelled • Backup Schedule : January 21, 2023 (Saturday) |12:00 Midnight to 6:00 AM (PHT)

• Activity Details : We just received an update confirmation from our internet service provider that this maintenance activity will be deferred on the primary schedule provided due to operational issues instead they will proceed on its backup schedule. During the maintenance window, there will be a 2hrs downtime of the affected internet circuit but due to the way our network is setup, all traffic will be switching over to another available internet circuit uplink and user’s onsite will experience a partial impact on internet and network connectivity.

• Service Impact: Partial Impact on Internet and Network Connectivity at SFS

• Status: Successfully Completed

Event: Network Interruption

Unscheduled: January 14, 2023 (Saturday) | 12:00 PM (PHT) – 4:35 PM (PHT)

Activity Details: We are experiencing network issues that may limit network and internet connectivity at the above-mentioned sites. We are currently conducting an investigation to determine the root cause of the problem

Service Impact: Network Stability and Internet Connectivity of PNB, JKB, and ASB Site

Status: Monitoring stability

Event : Intermittent Wireless Authentication Issue

Unscheduled : January 13, 2023 (Friday) | 5:00 PM (PHT) – 9:00 PM (PHT)

Activity Details: Our authentication servers are currently having reoccurring which affects the user’s wireless devices having difficulty trying to connect to our internal wireless network connection. We are already doing some further investigation and necessary troubleshooting together with our systems engineering and administration team towards a permanent resolution.

Service Impact: Wireless Devices Connecting to EMAPTA Wireless Network – All Sites

Status: Monitoring stability

• Event : IPLC Connectivity Outage

• Schedule : January 12, 2023 (Thursday) |1:30 PM (PHT) - 1:52 PM (PHT)

• Details: IPLC is currently down and has been reported to our Internet Service Provider for further investigation.

• Service Impact: Increased latency on VPCs

• Status: Restored

• RFO: Due to ongoing activity changing the network card on their network devices