All systems are operational

Past Incidents

29th April 2023

Ticket#10216051| April 29, 2023| TIM Data Center | Monthly Load Testing of Generator Sets, scheduled 2 years ago

• Event : Data Center Monthly Load Testing of Generator Sets - TIM Data Center - Cavite

• Schedule : April 29, 2023 (Saturday) | 8:40 AM to 5:25 PM (PHT)

• Activity Details : One of our data centers will conduct monthly load testing on its generator sets. The goal of this activity testing is to ensure that their power generators meet the National Fire Protection Association (NFPA) standards for security and reliability. There will be no impact during the maintenance window.

• Service Impact :
Non-Service Affecting

25th April 2023

Ticket#10217426 | April 25, 2023| IPLC | Planned IPLC Connectivity Maintenance - Scheduled, scheduled 2 years ago

• Event : StarHub Essential Maintenance

• Schedule : April 25, 2023

• Activity Details : The StarHub Telecoms will perform essential Fiber Diversion due to 3rd Party/Public works in Singapore.

• Service Impact :utage on NCP IPLC Connectivity

24th April 2023

Ticket#10217431 | April 24, 2023| All sites | Planned Connectivity Maintenance - Scheduled, scheduled 2 years ago

• Event : ISP Maintenance Activity

• Schedule : April 24, 2023

• Activity Details : One of our Internet Service Provider will perform a planned maintenance to migrate services and to improve network stability.

• Service Impact : Degraded Latency – All sites

Ticket#10217433 | April 24, 2023| IPLC | Planned IPLC Connectivity Maintenance - Scheduled, scheduled 2 years ago

• Event : ISP Maintenance Activity

• Schedule : April 24, 2023

• Activity Details : One of our Internet Service Provider will perform a planned maintenance to migrate services and to improve network stability.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

22nd April 2023

Ticket#10215986 | April 22, 2023| SFS | Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Software Upgrade

• Schedule : April 22, 2023 (Saturday) | 12:00 Midnight to 6:00 AM (PHT)

• Activity Details : One of our internet service provider will be conducting a software upgrade on one of the device to its latest patch version to provide a more stable and reliable network connection. During the maintenance window, there will be a two (2) hours maximum downtime on the affected circuit but due to our way the network is setup a partial to no impact on network and internet connectivity maybe experience as we have another circuit internet uplink is available.

• Service Impact :
Partial Impact on Internet and Network Connectivity – SFS

• Status: Completed Successfully

21st April 2023

Ticket#10216275 | April 21, 2023| NTB and SFS |IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Cold Reboot and/or Card Replacement

• Schedule : April 21, 2023 (Friday) | 5:00 PM to 9:00 PM (PHT) - Cancelled

• Activity Details : We just received an update from our service provider that this activity has been cancelled/withdrawn.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Event : Cold Reboot and/or Card Replacement

• Schedule : April 21, 2023 (Friday) | 5:00 PM to 9:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a cold reboot and/or card replacement to resolve existing issues they’re currently having on their end. During the maintenance window, there will be a latency increase of 50 switch hits plus loss of protection on the affected circuit.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

19th April 2023

Ticket#10215958 | April 19, 2023 | All Sites | Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Chassis Replacement

• Schedule : April 12, 2023 (Wednesday) | 6:00 PM to 10:00 PM (PHT) - Cancelled : April 19, 2023 (Wednesday) | 6:00 PM to 10:00 PM (PHT) - Cancelled

• Activity Details : We just received an update from our service provider that this maintenance activity has been rescheduled from April 12 to April 19, 2023

• Service Impact : Latency Increase and Loss of Protection on Network and Internet Connectivity – All Sites

• Event : Chassis Replacement

• Schedule : April 12, 2023 (Wednesday) | 6:00 PM to 10:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing an emergency chassis replacement due to power drop and signal degradation. During the maintenance window, there will be a latency increase of 50ms switch hits plus loss of protection.

• Service Impact :
Latency Increase and Loss of Protection on Network and Internet Connectivity – All Sites

14th April 2023

No incidents reported

13th April 2023

No incidents reported

12th April 2023

Ticket#10216919 | April 12, 2023 | All EMAPTA sites | Partial Internet Outage

• Event : Internet Uplink Outage

• Event Start : April 12, 2023 - 9:51AM - April 13, 2023 - 5:40 PM

• Activity Details: Our ISP restored the circuit at 5:40 PM (PHT), and it has been stable for 5 hours now. We have already requested an incident report for this interruption and will continue to monitor the circuit's stability.

• Service Impact : Partial internet outage. An alternate internet uplink is still operational.

• Event : Internet Uplink Outage

• Event Start : April 12, 2023 - 9:51AM - April 13, 2023 - 5:40 PM

• Activity Details: We just received an update from our service provider and they determined that the outage is due to a dual fiber outage found between Cavite and Makati affecting Philippine customers. No estimated time for restoration (ETR) yet provided but we are on a constant contact with them and will provide updates accordingly.

• Service Impact : Partial internet outage. An alternate internet uplink is still operational.

• Event : Internet Uplink Outage

• Event Start : April 12, 2023 - 9:51AM

• Service Impact : Partial internet outage. An alternate internet uplink is still operational.

• Status: Restored

Ticket#10216932 | April 12, 2023 | Site Affected: IPLC | Outage IPLC Connectivity

• Event : IPLC Connectivity Outage

• Schedule : April 12, 2023 - 9:48 AM - 5:40 PM (PHT) April 13, 2023

• Activity Details :

We have monitored that our IPLC was down from 9:48 AM. We have already coordinated with our internet service provider and are waiting for their response.

• Service Impact : IPLC

• Status: Restored

Ticket#10216258 |April 12, 2023| NTB and SFS | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Hardware Replacement

• Schedule : April 12, 2023 (Wednesday) | 5:00 PM to 7:30 PM (PHT)

• Activity Details : We just received an update that our service provider has been successfully completed this maintenance activity.

• Service Impact : Latency Increase on NCP IPLC Connectivity

• Event : Hardware Replacement

• Schedule : April 12, 2023 (Wednesday) | 5:00 PM to 7:30 PM (PHT)

• Activity Details : One of our internet service provider will be conducting a card hardware replacement due to high temperature alarm they found on their devices on their latest network scan, they be proactively replacing it to prevent an unplanned and longer outages anytime in the future. During the maintenance window, there will be a latency increase of 50 switch hits on the affected circuit.

• Service Impact : Latency Increase on NCP IPLC Connectivity

11th April 2023

Ticket#10216463 | April 11, 2023 | All Sites| Internet Service Provider Uplink Outage

• Event : EMAPTA Network and Internet Outage

• Unscheduled : April 11, 2023 (Wednesday) | 1:51 PM – 1:55 AM (PHT) – Restored

• Activity Details : Our internet uplink has been restored by our service provider at exactly 1:55 AM today and has been UP and Stable for five (5) hours now. As per our ISP the outage was caused by a subsea cable fault impacting our internet circuit.

• Service Impact : Partial to No Impact on Internet and Network Connectivity – All Sites

• Event : EMAPTA Network and Internet Outage

• Unscheduled : April 11, 2023 (Wednesday) | 1:51 PM (PHT) - Ongoing

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We are already coordinating this incident to our provider and waiting for their response. Due to the way our network is setup, there will be minimal to no impact on network and internet connectivity as we have another available circuit uplink to carry over the load traffic.

• Service Impact : Partial to No Impact on Internet and Network Connectivity – All Sites

• Status: Restored

10th April 2023

No incidents reported

9th April 2023

No incidents reported

8th April 2023

No incidents reported

7th April 2023

Ticket#10215299 | Date: April 7, 2023 | Site Affected: SFS and NTB | Planned 3rd Party Maintenance – Emergency, scheduled 2 years ago

• Event : Planned IPLC Connectivity Maintenance

• Schedule : April 7, 2023 (Friday) | 6:00PM to 10:00PM (PH Time)

• Activity Details : One of our Internet Service Provider has a planned maintenance scheduled on April 7, 2023 at 6 PM to 10 PM. Our carrier will perform emergency chassis replacement due to Power drop and Signal degradation.

• Service Impact : Additional 50ms latency on VPC

• Status: Completed

Ticket#10215301 | Date: April 7, 2023 | Site Affected: All sites | Planned Internet Service Provider Network Maintenance – Emergency, scheduled 2 years ago

• Event : Planned Connectivity Maintenance

• Schedule :
April 7, 2023 (Friday) | From 6:00PM to 10:00PM (PH Time)

• Activity Details :

One of our Internet Service Provider will perform emergency chassis replacement on April 7, 2023 from 6:00 PM to 10:00 PM due to Power drop and Signal degradation. During the maintenance window, there will be an increase on the latency of 50ms switch hits plus loss of protection on the internet and network connectivity.

• Service Impact : Latency Increase plus loss of protection on Network and Internet Connectivity – All Sites

• Status: Completed

6th April 2023

Network and Internet Ticket#10215423 | April 06, 2023 | Saint Francis Square (SFS) | Network and Internet Uplink Outage

• Event : Down Network and Internet Circuit

• Schedule : April 06, 2023 (Thursday) | 5:35 AM – 6:41 AM (PHT) - Restored

• Activity Details : Both of our internet circuit uplink at Saint Francis Square are now UP and we also determined that the issue has been caused by an electrical maintenance initiated by the building admin affecting our internet circuit uplinks..

• Service Impact : Total Outage on Network and Internet Connectivity at SFS - Restored

• Event : Down Network and Internet Circuit

• Schedule : April 06, 2023 (Thursday) | 5:35 AM (PHT) - Ongoing

• Activity Details : We have monitored that both of our internet circuit uplink is down at Saint Francis Square. We are currently further investigating the root cause of the issue with the building admin.

Let us know if you have questions or clarifications.

We will update you accordingly.

• Service Impact : Total Outage on Network and Internet Connectivity at SFS

Ticket#10215253 | April 6 to 10, 2023 | The Ignacia Place (TIP)|Holy Week Building Administration and Facilities Maintenance, scheduled 2 years ago

• Event : Building Administration and Facilities Maintenance

• Schedule : April 06, 2023 (Thursday) to April 10, 2023 (Monday) - Completed.

• Activity Details : Our offices at The Ignacia Place are now Open and has been back to normal operations.

• Event : Building Administration and Facilities Maintenance

• Schedule : April 06, 2023 (Thursday) to April 10, 2023 (Monday)

• Activity Details : Hi Team,

Our building admin and facilities will be closing our offices from April 06 to 10, 2023 pursuant to proclamation No. 90 s. 2022 of the Office of the President in observance of the Holy week. In line with this, their security, engineering, and housekeeping personnel will be on their regular duty to ensure the safety and security, cleanliness, and smooth operation to upkeep the TIP building and facilities.

During this period, there will also be a maintenance activity to be conducted which stated below.

April 06, 2023

Repairing of Fire Exit Stairs railings and step ladder. Scrubbed ground floor hallway (Housekeeping)

April 07, 2023

Replacement of Defective main circuit breaker of 5th Floor. Shutting down of electric power of the building between 10 AM to 12 NN. General cleaning of overhead tank.

April 08, 2023

Cleaning of canopy glass at new building (Housekeeping and Maintenance) Continue floor scrubbing.

April 09, 2023

Flushing of Parking Area ground floor and basement by using the fire hydrant. Generator Set Test Run

April 10, 2023

Cleaning of all elevators doors and landing door.

Lastly, the office will resume on April 11, 2023.

• Service Impact : Building Tenants / Occupants

5th April 2023

Network and Internet Ticket#10215377 | April 5, 2023 | SFS | Partial Network Outage

• Event : Partial Network Outage - SFS

• Schedule : April 5, 2023 (Wednesday) | 11:22 PM - 7:08 PM

• Activity Details : We have observed that one of our circuits at our SFS site in Ortigas is currently down. The affected circuit has been reported to our upstream provider for further investigation. Due to the way our network is setup, minimal to no impact is expected as another uplink is available as backup.

• Service Impact : Minimal to no impact.

• Status: Restored