Some systems are experiencing issues

Past Incidents

18th June 2023

Ticket#10233182 | June 18, 2023| IPLC and Direct Internet Access | Planned Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Router Software Upgrade

• Schedule :
June 18, 2023 (Sunday) | 5:00 AM to 9:00 AM (PHT)

• Activity Details :

One of our service providers will be upgrading the software on one of their core routers to its latest version.

• Service Impact : IPLC and Direct Internet Access latency increase

• Status: Completed

Ticket#10233180 | June 18, 2023| NTB, PNB, JKB, SFS, BET, IBM, TIP and OSB | Planned Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Router Software Upgrade

• Schedule : June 18, 2023 (Sunday) | 5:00 AM to 9:00 AM (PHT)

• Activity Details :

One of our service providers will be upgrading the software on one of their core routers to its latest version.

This activity is not expected to cause any downtime although users onsite may experience slightly increased latency on their network tools and connectivity to the internet.

• Service Impact : Internet Latency increase at NTB, PNB, JKB, SFS, BET, IBM, TIP and OSB Site

• Status: Completed

12th June 2023

Ticket#10232082 | June 05, 2023/June 12, 2023 | PNB | Internet Service Provider Maintenance, scheduled 2 years ago

• Event : Barbacan FOC Bridge Cutover

Primary Schedule: June 05, 2023 | 12:00 AM – 5:00 AM (PHT) Backup Schedule: June 12, 2023 | 12:00 AM – 5:00 AM (PHT)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance activity due to their FOC (fiber optic cable) being affected by the ongoing DPWH (Department of Public Works and Highways) project.

To secure their FOC, their technical team will need to cutover/transfer the temporary aerial FOC to avoid unwanted FOC cut.

During the maintenance window, users onsite may experience an hour (1) of downtime on the provided schedules.

Thank you for understanding.

• Service Impact : One hour downtime

8th June 2023

Ticket#10231673 | June 8, 2023| IPLC | Planned | Third-party Service provider Maintenance, scheduled 2 years ago

• Event : euNetworks Essential Maintenance

• Schedule : June 8, 2023 (Thursday) | 4:00 AM – 12:00 PM (PHT) - Completed

• Activity Details : Our service provider has been successfully completed this maintenance activity.

• Service Impact : Latency increase in NCP IPLC Connectivity

• Event : euNetworks Essential Maintenance

• Schedule : June 8, 2023 (Thursday) | 4:00 AM – 12:00 PM (PHT)

• Activity Details : The third-party provider from our internet service provider will perform Fiber works on partners network in Marseille, France.

• Service Impact : Latency increase in NCP IPLC Connectivity

Ticket#10231664 | June 8, 2023| IPLC | Planned | Third-party Service provider Maintenance, scheduled 2 years ago

• Event : Omantel Essential Maintenance

• Schedule :

June 8, 2023 (Thursday) | 2:00 PM – 6:00 PM (PHT)

• Activity Details :

The third-party provider from our internet service provider will be performing essential maintenance for card replacement in order to troubleshoot the "Temperature Out Of Range" alarm.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

7th June 2023

No incidents reported

6th June 2023

No incidents reported

5th June 2023

No incidents reported

4th June 2023

Network and Internet Ticket#10232136 | June 4, 2023 | OSB | Partial Network Outage

[June 4, 2023 | 6:08PM] • Event : Third-party Network Provider Outage • Details : One of our links going to our Datacenter is experiencing an outage. No impact is expected as another uplink is operational. • Service Impact : Partial Outage to internet and network connectivity.

[June 4, 2023 | 10:18PM] • Details : Our provider has observed that their access switch is inaccessible, and they have also requested their team to proceed and verify onsite after confirming with their third party that the circuit was monitored down on their end. They have given an ETA of 11 p.m. today. • Service Impact : Partial Outage to internet and network connectivity.

• Status: Restored by provider

Ticket#10232128 | June 4, 2023| IPLC | Planned Internet Service Provider Network Maintenance – Emergency, scheduled 2 years ago

• Event : Provider Emergency Maintenance (Mikrotik Firmware Upgrade)

• Schedule : June 4, 2023 (Sunday) | 9:00 PM to 10:00 PM (PH Time) – Completed

• Activity Details : Our service provider has informed us that they will conduct an emergency maintenance. The purpose of their maintenance is to upgrade the firmware of their Mikrotik NTU.

• Service Impact : IPLC Circuit Downtime

• Status: Completed

3rd June 2023

No incidents reported

2nd June 2023

Ticket#10231802 | June 02, 2023 | NTB, BET and PNB | Third-party Network Provider Outage

• Event : Third-party Network Provider Uplink Outage - Multiple Sites

• Service Impact : Minimal to no impact on network connectivity.

• Status: Under investigation with service provider.

• Update: Resolved, waiting for updates from carrier.

1st June 2023

No incidents reported

31st May 2023

Network and Internet Ticket#10231123 | May 31, 2023 | NTB | Third-party Network Provider Uplink Outage

• Event : Third-party Network Provider Uplink Outage

• Service Impact : Minimal to no impact on network connectivity.

• Status: Restored

• Update: 11:21 PM (PHT) Circuit restored

Ticket#10230680 | May 31, 2023| TIP, IBM and TIM Data Center| Planned Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Migration of Services to New Platform

• Schedule : May 31, 2023 (Wednesday) | 2:00 AM to 5:00 AM (PHT) – Day 1

• Activity Details : Our service provider has rescheduled this activity to May 31, 2023, from 2:00 AM to 5:00 AM. The schedule for Day 2 is yet to be announced.

• Service Impact : Partial to No Impact on Internet and Network Connectivity at TIP, IBM and TIM Data Center

• Status: Completed

30th May 2023

Network and Internet Ticket#10230749 | May 30, 2023| NTB | Third-party Network Provider Uplink Instability

• Event : Third-party Network Provider Uplink Instability

• Service Impact : Minimal to no impact on network connectivity.

• Status: Currently under investigation, reported to service provider for further checking.

Ticket#10230472 | May 30, 2023 | Client IPLC | Unplanned IPLC Connectivity Outage - May 30, 2023

• Event : IPLC Connectivity Outage

• Schedule : Unplanned IPLC Connectivity Outage

• Activity Details : We have monitored that our client IPLC was down at 5:53 AM. We have already coordinated with our internet service provider and are waiting for their response. During the incident, the traffic automatically failover to the VPN connection, resulting in an increase in latency with the client VPCs.

• Service Impact : Outage on IPLC Connectivity

• Status: Restored by ISP