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Scheduled Maintenance
#SR-228205 | June 08, 2025 | NTB | Uninterruptible Power Supply Replacement at Neutrinus Building, Baguio

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: June 08, 2025 (Sunday) | 12:00 PM – 06:00 PM (PHT)

• Activity Details:

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 4th Floor – NTB Site

#SR-231576| June 08, 2025 | The Ignacia Place, Quezon City | Site to Datacenter Circuit Network Maintenance

• Event: Backup Link Intrusive Testing

• Schedule: June 08, 2025 (Sunday) | 02:00 PM – 08:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our ongoing efforts to improve service reliability and internet availability, our service provider will conduct intrusive testing on one of our site-to-datacenter circuits.

During the maintenance window, intermittent network interruptions may occur. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

1st October 2023

Ticket#10267860 | October 01, 2023 | NTB | Planned Power Maintenance, scheduled 1 year ago

• Event : Power Maintenance

• Schedule : October 01, 2023 4:00 AM - 8:00 AM (PHT)

• Activity Details : The building administrator has advised that the shutdown will be needed to perform an upgrade of the transformer and a crucial component of the building’s electrical system. As part of this upgrade, they will be installing the Main Distribution Panel for the extension of tapping points of the BUSBAR at the electrical room.

• Service Impact : Power shutdown on-site

24th September 2023

Ticket#10266247 | September 24 and October 1, 2023 | DIA | Planned Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Span Protection

• Schedule :

Primary Schedule: September 24, 2023 (Sunday) | 12:00 Midnight to 6:00 AM (PHT) Backup Schedule: October 1, 2023 (Sunday) | 12:00 Midnight to 6:00 AM (PHT)

• Activity Details : One of our service provider’s technical team will be conducting a scheduled maintenance on September 24, 2023. This activity aims to check the resiliency and protection of the existing OLP (Optical Line Protection) in the San Juan - Ermita segment by conducting a switch-over validation test which will provide you with a more stable link and reliable network connection.

• Service Impact : Slightly increased latency on DIA network and internet connectivity

• Status: Completed

23rd September 2023

No incidents reported

22nd September 2023

No incidents reported

21st September 2023

No incidents reported

20th September 2023

No incidents reported

19th September 2023

No incidents reported

18th September 2023

No incidents reported

17th September 2023

No incidents reported

16th September 2023

Network and Internet Ticket#10267314 | September 16, 2023 | SFS | Partial Network Intermittency

[September 17, 2023 | 5:27PM ] - For stability monitoring and waiting for confirmation • Event : Third-party Network Provider Circuit Intermittency • Details : We have observed that the affected circuit has been normalized as of 5:27 PM up until now but we are still in constant monitoring for its stability. Inline with this, we have also asked our service provider for a confirmation, if there’s already a permanent fix done or if there’s any action taken from their local loop provider that makes the affected circuit normalized. We will update you accordingly. • Service Impact : Partial Outage to internet and network connectivity - RESTORED

[September 16, 2023 | 8:47PM ] • Event : Third-party Network Provider Circuit Intermittency • Details : We have observed that one of our uplink circuits at our SFS site in Ortigas is currently intermittent. The affected circuit has been reported to our upstream provider for further investigation. • Service Impact : Partial Outage to internet and network connectivity. • Update: We have received an update from our provider indicating that they have identified packet loss on the circuit. They have also reported this incident to their local loop for parallel verification and further checking.

15th September 2023

No incidents reported

14th September 2023

No incidents reported

5th September 2023

Ticket#10260752 | September 20, 2023| All Sites | Planned Internet Service Provider Network Maintenance -All Sites, scheduled 1 year ago

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : September 5, 2023 (Tuesday) | 6:00 PM to 10:00 PM (PHT)

• Activity Details : One of our internet service providers will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Slightly increased latency – All Sites

• Status: Schedule moved to September 20, 2023

• Status: Completed

Ticket#10260750 | September 20, 2023| IPLC | Planned | Third-party Network Provider Maintenance -, scheduled 1 year ago

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : September 5, 2023 (Tuesday) | 6:00 PM to 10:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Latency Increase on IPLC Connectivity.

• Status: Re-schedule to September 20

• Status: Completed