Past Incidents

• Event : Migration to New Network Platform, Upgrade and Transceiver Replacement

• Schedule : October 15, 2023 (Sunday) | 9:00 AM to 5:00 PM (PHT

• Activity Details : One of our service provider will be conducting a migration, upgrade, and replacement of transceiver as part of improving their service availability and internet quality.

During the maintenance activity, a slightly latency increase on network and internet connectivity at sites may observed and experienced which may result to a slow loading of website page, tools etc.

We apologies for any inconvenience that it might have caused.

• Service Impact : Slightly latency increase on network and internet connectivity – All Sites

• Event : Infrastructure Risk Analysis and Mitigation Plan

• Schedule : September 30, 2023 (Saturday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : As part of our ongoing effort to provide service reliability, we filed a change request to conduct BCP network failover testing on our GELDC site. During the maintenance period, the entire site will have intermittent LAN and wireless connectivity.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : September 5, 2023 (Tuesday) | 6:00 PM to 10:00 PM (PHT)

• Activity Details : One of our internet service providers will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Slightly increased latency – All Sites

• Status: Schedule moved to September 20, 2023

• Status: Completed