Past Incidents

• Event : EMAPTA IT Infrastructure Restrictive Change Period

• Schedule : December 13, 2023 (Wednesday) – January 10, 2024 (Wednesday)

• Activity Details :

Hi Team,

Emapta is committed to delivering seamless and reliable IT Service throughout the holidays period, we understand for some of our customers this is the busiest time of the year, and the availability of our infrastructure is paramount. From December 13, 2023, through January 10, 2024, Emapta will be implementing a Restrictive Change Freeze period.

During this Change Freeze period, all changes to our systems and infrastructure will be temporarily restricted. We will only consider implementing essential changes that are necessary to maintain system availability, integrity, security, or legal compliance. This measured approach ensures that your operations remain uninterrupted and secure, allowing you to focus on your core business activities with confidence.

We understand that you may have questions or require further clarification regarding this Change Freeze. Our dedicated IT Change Manager and IT Infrastructure department are here to assist you and address any inquiries you may have. We sincerely appreciate your cooperation and understanding during this time.

• Event : IPLC Connectivity Maintenance

• Schedule : October 24, 2023 (Tuesday) | 1:00 AM – October 30, 2023 (Monday) | 1:00 PM (PHT)

• Activity Details : The third-party provider from our service provider will be performing a submarine repair on one of their segment locations between Matara and Yanbu. During the maintenance, a latency increase of 50 milliseconds switch hits plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Event : IPLC Connectivity Maintenance

• Schedule : October 23, 2023 (Monday) | 3:00 PM to 10:00 PM (PHT)

• Activity Details : The third-party provider from our service provider will be performing a submarine optical and power reconfiguration on one of their segment locations. During the maintenance, a latency increase of 50ms switch hits plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status: Completed

• Event : Termination Works of AMR Metering Accessories to Existing Panels

• Schedule : October 20-21, 2023 (Friday-Saturday) | 10:00 PM - 3:00 AM (PHT)

• Activity Details : Our facilities and building administration will be conducting termination works of AMR metering and accessories to existing panels in the 10th (Area A) and 11th (Area B) EE Room. During the maintenance, 11th Floor office will not be affected by the shutdown. However, there will be a complete shutdown on the 10th Floor, and to prevent any disruption to employees, the agreed-upon schedule for the termination works on the 10th floor is set as planned scheduled above.

• Service Impact : PNB 10th Floor Power Supply Shutdown

• Status: Completed

• Event : Third Party Essential Maintenance | Hardware Replacement

• Schedule : October 19, 2023 (Thursday) 5:00 AM to 1:30 PM (PHT)

• Activity Details : Our service provider will perform a necessary hardware replacement in London, UK.

During the maintenance activity, an increase latency of 50ms switch plus loss of protection is expected.

• Service Impact : IPLC

• Status: Completed

• Event : Unplanned Power Interruption

• Schedule : October 18, 2023 (Wednesday) 5:20 P.M. - 6:12 P.M. (PHT)

• Incident Details : Unplanned power interruption,

• Service Impact : Power Interruption in the building

• Event : Unplanned Power Maintenance

• Schedule : October 17, 2023 (Tuesday) 11:35 pm - on-going (PHT)

• Incident Details : Unplanned power interruption, affected PNB 4F networking devices.

• Service Impact : No Power on site.

• Event : Network Outage Affecting Multiple Sites

• Schedule : October 14, 2023 (Saturday) | 11:06 AM – On-going (PHT)

• Activity Details : We have monitored an unplanned network outage affecting multiple sites. We have coordinated this to our service provider for further investigation

• Service Impact : Partial Network and Internet Connectivity Issues

• Status: Restored

• Event : Partial Network Outage – RISE DIA(SFS)

• Schedule : October 12, 2023 (Thursday) | 10:55 AM – On-going (PHT)

• Activity Details : We have detected a network outage in your RISE DIA Circuit. This has been escalated to our provider for further investigation. As confirmed, your secondary circuit (IPLC) is still operational; thus, a partial to no impact is expected since the secondary circuit is still operational.

• Service Impact : RISE DIA (Secondary Uplink Circuit)

• Restored by Provider: 11:30AM

• Event : Partial Network Outage – DIA

• Schedule : October 11, 2023 (Wednesday) | 6:03 PM -On-going (PH Time)

• Activity Details : We have detected a network outage in your DIA Circuit. This has been escalated to our provider for further investigation.

• Service Impact : DIA (Secondary Uplink Circuit)

• Status: Resolved as of 7:50 PM, RCA to follow with ISP.

• Event : Unplanned Power Maintenance

• Schedule : October 10-11, 2023 (Tuesday-Wednesday) 11:32 PM -12:07 AM (PHT)

• Incident Details : Unplanned power interruption, affected PNB 4F networking devices.

• Service Impact : No Power on 4F