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Scheduled Maintenance
#SR-257676 | July 19, 2025 | JAKA Building, Makati | Internal Network Maintenance

• Event: Infrastructure Risk Analysis and Mitigation Plan

• Schedule: July 19, 2025 (Saturday) | 1:00 PM – 3:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our continued efforts to increase service reliability and availability, we will be conducting our Annual Business Continuity Plan (BCP) for Network Failover Testing at Jaka (JKB) Site.

During the maintenance activity, there will be a series of network and internet interruptions affecting both wired (LAN) and wireless connections. These interruptions may manifest in any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

Another advisory will be sent once this maintenance has been completed.

• Service Impact: Intermittent Network and Internet Connectivity for Onsite Users

#SR-259746 | July 19, 2025 | Neutrinus Building, Baguio | Site to Datacenter Circuit Network Maintenance

• Event: Data Link Layer Testing

• Schedule: July 19, 2025 (Saturday) | 10:00 AM - 12:00 PM (PHT)

• Activity Details:

Hi Team,

Please be informed that one of our service providers will conduct a network maintenance and testing on Saturday, July 19, 2025, from 10:00 AM – 12:00 PM (PHT) due to a recent incident that requires immediate action.

During the maintenance window, a maximum of 2-hour interruption is expected on one of our NTB Site to Datacenter Circuit. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-257442 | July 19, 2025 | Orient Square Building, Ortigas | Site to Datacenter Circuit Network Maintenance

• Event: Installation of Additional Uninterruptible Power Supply

• Schedule: July 19, 2025 (Saturday) | 01:00 PM – 03:00 PM (PHT)

• Activity Details:

Hi Team,

As part of on-going efforts to improve service reliability and network availability, one of our service providers will conduct maintenance to install an additional uninterruptible power supply on their network equipment.

During the maintenance window, a maximum of 2 hours interruption on one of our OSB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

10th January 2024

Ticket#10278489| December 13, 2023 (Wednesday) – January 10, 2024 (Wednesday)| EMAPTA IT Infrastructure Restrictive Change Period, scheduled 1 year ago

• Event : EMAPTA IT Infrastructure Restrictive Change Period

• Schedule : December 13, 2023 (Wednesday) – January 10, 2024 (Wednesday)

• Activity Details :

Hi Team,

Emapta is committed to delivering seamless and reliable IT Service throughout the holidays period, we understand for some of our customers this is the busiest time of the year, and the availability of our infrastructure is paramount. From December 13, 2023, through January 10, 2024, Emapta will be implementing a Restrictive Change Freeze period.

During this Change Freeze period, all changes to our systems and infrastructure will be temporarily restricted. We will only consider implementing essential changes that are necessary to maintain system availability, integrity, security, or legal compliance. This measured approach ensures that your operations remain uninterrupted and secure, allowing you to focus on your core business activities with confidence.

We understand that you may have questions or require further clarification regarding this Change Freeze. Our dedicated IT Change Manager and IT Infrastructure department are here to assist you and address any inquiries you may have. We sincerely appreciate your cooperation and understanding during this time.

24th October 2023

Ticket#10277620 | October 24 to 30, 2023| IPLC | Submarine Repair, scheduled 1 year ago

• Event : IPLC Connectivity Maintenance

• Schedule : October 24, 2023 (Tuesday) | 1:00 AM – October 30, 2023 (Monday) | 1:00 PM (PHT)

• Activity Details : The third-party provider from our service provider will be performing a submarine repair on one of their segment locations between Matara and Yanbu. During the maintenance, a latency increase of 50 milliseconds switch hits plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

23rd October 2023

Ticket#10277613 | October 23, 2023| IPLC | Submarine Power Reconfiguration, scheduled 1 year ago

• Event : IPLC Connectivity Maintenance

• Schedule : October 23, 2023 (Monday) | 3:00 PM to 10:00 PM (PHT)

• Activity Details : The third-party provider from our service provider will be performing a submarine optical and power reconfiguration on one of their segment locations. During the maintenance, a latency increase of 50ms switch hits plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status: Completed

21st October 2023

No incidents reported

20th October 2023

Ticket#10278131| October 20-21, 2023 (Friday-Saturday)| PNB | Power Service Maintenance, scheduled 1 year ago

• Event : Termination Works of AMR Metering Accessories to Existing Panels

• Schedule : October 20-21, 2023 (Friday-Saturday) | 10:00 PM - 3:00 AM (PHT)

• Activity Details : Our facilities and building administration will be conducting termination works of AMR metering and accessories to existing panels in the 10th (Area A) and 11th (Area B) EE Room. During the maintenance, 11th Floor office will not be affected by the shutdown. However, there will be a complete shutdown on the 10th Floor, and to prevent any disruption to employees, the agreed-upon schedule for the termination works on the 10th floor is set as planned scheduled above.

• Service Impact : PNB 10th Floor Power Supply Shutdown

• Status: Completed

Ticket#10277200 | October 20, 2023| IPLC | Network Provider Maintenance, scheduled 1 year ago

• Event :
Service Provider Maintenance | Transfer Cables to Permanent Underground Cable facilities

• Schedule : October 20, 2023 (Friday) 6:00 PM to October 21, 2023 (Saturday) 6:00 AM (PHT)

• Activity Details : Our service provider will have a maintenance on October 20, 2023 to transfer cables from temporary underground to permanent underground in order to reduce any potential risks exposure to our Fiber route and its services.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status: Completed

19th October 2023

Ticket#10277185 | October 19, 2023| IPLC |Planned | Third-party Network Provider Maintenance, scheduled 1 year ago

• Event : Third Party Essential Maintenance | Hardware Replacement

• Schedule : October 19, 2023 (Thursday) 5:00 AM to 1:30 PM (PHT)

• Activity Details : Our service provider will perform a necessary hardware replacement in London, UK.

During the maintenance activity, an increase latency of 50ms switch plus loss of protection is expected.

• Service Impact : IPLC

• Status: Completed

18th October 2023

Ticket# | October 18, 2023 | GDB | Unplanned Power Interruption

• Event : Unplanned Power Interruption

• Schedule : October 18, 2023 (Wednesday) 5:20 P.M. - 6:12 P.M. (PHT)

• Incident Details : Unplanned power interruption,

• Service Impact : Power Interruption in the building

17th October 2023

Ticket#10278144 | October 17, 2023 | PNB Makati | Unplanned Power Interruption

• Event : Unplanned Power Maintenance

• Schedule : October 17, 2023 (Tuesday) 11:35 pm - on-going (PHT)

• Incident Details : Unplanned power interruption, affected PNB 4F networking devices.

• Service Impact : No Power on site.

16th October 2023

No incidents reported

15th October 2023

No incidents reported

14th October 2023

RISE Ticket#10277192 | October 14, 2023| Multiple Sites | Network Outage

• Event : Network Outage Affecting Multiple Sites

• Schedule : October 14, 2023 (Saturday) | 11:06 AM – On-going (PHT)

• Activity Details : We have monitored an unplanned network outage affecting multiple sites. We have coordinated this to our service provider for further investigation

• Service Impact : Partial Network and Internet Connectivity Issues

• Status: Restored

Ticket#10275703 | October 12-14, 2023| PNB | PNB Building Power Maintenance, scheduled 1 year ago

• Event : Termination of AMR metering to Main Panel at PNB 5th and 6th Floor

• Schedule : October 12, 2023 (Thursday) 8:00 PM to October 13, 2023 (Friday) 6:00 AM (PHT) – 5th floor PNB

October 13, 2023 (Friday) 8:00 PM to October 14, 2023 (Saturday) 6:00 AM (PHT) – 6th floor PNB

• Activity Details :

Our Building Administrator notified us that EDMI will perform a power maintenance this coming October 12 and 13 at 8:00 PM to 6:00 AM.

A total power shutdown is expected on 5th floor in PNB to give way to termination of meter wires to main panels. Since our infrastructure is dependent on the 5th floor, all floors will be affected due to our main network devices being gracefully powered down. The total power outage duration is expected to last 10 hours.

• Service Impact : PNB 5th and 6th Floor Power Supply

• Status: Completed

13th October 2023

No incidents reported

12th October 2023

RISE Ticket#10276383 | October 12, 2023| IPLC | Network Outage

• Event : Partial Network Outage – RISE DIA(SFS)

• Schedule : October 12, 2023 (Thursday) | 10:55 AM – On-going (PHT)

• Activity Details : We have detected a network outage in your RISE DIA Circuit. This has been escalated to our provider for further investigation. As confirmed, your secondary circuit (IPLC) is still operational; thus, a partial to no impact is expected since the secondary circuit is still operational.

• Service Impact : RISE DIA (Secondary Uplink Circuit)

• Restored by Provider: 11:30AM

RISE Ticket#10276364 | October 12, 2023| Multiple Sites |Unplanned | Network Outage Affecting Multiple Sites

• Event : Network Outage Affecting Multiple Sites

• Schedule : October 12, 2023 (Thursday) | 10:55 AM – On-going (PHT)

• Activity Details : We have monitored an unplanned network outage affecting multiple sites. We have coordinated this to our service provider for further investigation.

• Service Impact : Partial Network and Internet Connectivity Issues

• Status: Restored by Service provider 11:30AM

11th October 2023

RISE Ticket#10275980 | October 11, 2023 | DIA |Partial Network Outage – DIA(SFS)

• Event : Partial Network Outage – DIA

• Schedule : October 11, 2023 (Wednesday) | 6:03 PM -On-going (PH Time)

• Activity Details : We have detected a network outage in your DIA Circuit. This has been escalated to our provider for further investigation.

• Service Impact : DIA (Secondary Uplink Circuit)

• Status: Resolved as of 7:50 PM, RCA to follow with ISP.

RISE Ticket#10274461| October 11, 2023 | Multiple Circuits Down | Unplanned Service Provider Outage

• Event : Multiple Circuits Down | Unplanned Service Provider Outage

• Schedule : October 11, 2023 (Wednesday) 6:03 PM – On-going (PHT)

• Incident Details : Multiple circuits are affected by our service provider's outage.

• Service Impact : Partial outage to multiple sites. Minimal to no impact.

• Status: Resolved as of 7:50 PM, RCA to follow with ISP.