All systems are operational
Scheduled Maintenance
#SR-257442 | July 19, 2025 | Orient Square Building, Ortigas | Site to Datacenter Circuit Network Maintenance

• Event: Installation of Additional Uninterruptible Power Supply

• Schedule: July 19, 2025 (Saturday) | 01:00 PM – 03:00 PM (PHT)

• Activity Details:

Hi Team,

As part of on-going efforts to improve service reliability and network availability, one of our service providers will conduct maintenance to install an additional uninterruptible power supply on their network equipment.

During the maintenance window, a maximum of 2 hours interruption on one of our OSB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

26th November 2023

Ticket#10287286 | November 26, 2023 | JAKA Site (JKB) | Annual Preventive Power Maintenance, scheduled 1 year ago

• Event : Annual Preventive Power Maintenance at JAKA Site (JKB)

• Schedule : November 26, 2023 (Sunday) - 8:00 AM - 5:00 PM

• Activity Details :

Our facilities and building administration will be conducting their Annual Preventive Maintenance at our JAKA site (JKB) on the 26th of November 2023 from 8 AM to 5 PM.

During the maintenance, there will be a shutdown of the entire property’s electrical system to facilitate the scheduled preventive maintenance activities. To ensure uninterrupted power supply during the maintenance hours, the Building Administration have arranged a Mobile Genset to make sure power is still running during the event.

The mobile genset will be shut down from 5:00 PM to 8:00 PM to allow the seamless transition back to normal electrical system operations.

23rd November 2023

Ticket#10287329 | November 23, 2023| IPLC | Network Provider Maintenance, scheduled 1 year ago

• Event : Network Provider Maintenance | Fiber Works

• Schedule : November 23, 2023 (Thursday) 5:00 AM – 1:00 PM (PHT)

• Activity Details : One of our ISP’s third-party provider will perform fiber works on our suppliers network.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status : Completed

22nd November 2023

Ticket#10286085| November 22, 2023| IPLC | Planned | Network Provider Maintenance, scheduled 1 year ago

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 22, 2023 (Wednesday) 7:00 AM – 1:00 PM (PH Time) - Completed

• Activity Details : We have received a confirmation from our service provider that this maintenance activity has been successfully completed.

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 22, 2023 (Wednesday) 7:00 AM – 1:00 PM (PH Time)

• Activity Details : One of our ISP’s third-party provider will perform essential maintenance for Final fix after an incident encountered recently.

• Service Impact : IPLC Connectivity

19th November 2023

Ticket#10286579| November 19, 2023| NTB| Infrastructure Risk Analysis and Mitigation Plan, scheduled 1 year ago

• Event : Planned IT Infrastructure Maintenance

• Schedule : November 19, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : As part of our continued efforts to increase and provide service reliability, we filed a change request to conduct a Business Continuity Plan (BCP) for network failover testing on NTB Site. During the maintenance activity there will be a series of network and internet intermittency on both LAN/wired and wireless.

We do really apologize for any inconvenience that it might have caused.

Please do feel free to reach us if you have questions or clarifications.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless

17th November 2023

Ticket#10286084 | November 17, 2023| IPLC | Planned | Network Provider Maintenance, scheduled 1 year ago

• Event : Planned | IPLC Connectivity Maintenance

• Schedule : November 17, 2023 (Friday) 6:00 PM – December 05, 2023 8:00 PM (Tuesday)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance to replace 2x faulty Subsea repeater.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

Ticket#10286083 | November 17, 2023| All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event :
Internet Service Provider Maintenance | Subsea repair

• Schedule :
November 17, 2023 (Friday) 6:00 PM – December 05, 2023 8:00 PM (Tuesday)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance to replace 2x faulty Subsea repeater.

• Service Impact : Slightly latency increase on network and internet connectivity – All Sites

16th November 2023

No incidents reported

15th November 2023

No incidents reported

14th November 2023

No incidents reported

13th November 2023

No incidents reported

12th November 2023

No incidents reported

11th November 2023

No incidents reported

10th November 2023

Network and Internet Ticket# | November 10, 2023 | SFS | Partial Network Outage

[November 10, 2023 | 1:13 AM] • Event : Partial Network Outage | SFS Site

• Schedule : November 11, 2023 (Friday) | 1:13 AM – 1:25 AM (PHT)

• Activity Details : We have monitored a brief partial network outage in SFS site around 1:13 AM Today and has been restored around 1:25 AM . We have coordinated this to our service provider for further investigation.

• Service Impact : Partial Network and Internet Connectivity Issues

9th November 2023

No incidents reported

8th November 2023

Network and Internet Ticket#10285277 | November 8, 2023| NTB | Unplanned Network Outage

• Event : Network Outage | NTB Site

• Schedule : November 8, 2023 (Wednesday) | 3:56 PM – On-going (PHT)

• Activity Details : We have received an update from our service provider that they have identified a major network incident on the affected circuit and the estimated time of restoration is within the next four (4) hours.

Apologies for any inconvenience it may have cause.

We will update you accordingly.

• Service Impact : Partial Network and Internet Connectivity Issues

• Event : Network Outage | NTB Site

• Schedule : November 8, 2023 (Wednesday) | 3:56 PM – On-going (PHT)

• Activity Details : We have monitored an unplanned network outage in NTB site. We have coordinated this to our service provider for further investigation.

• Service Impact : Partial Network and Internet Connectivity Issues

• Status: Completed