Past Incidents

• Event : TIP Office Circuit Migration to New Data Center Devices

• Schedule : November 26, 2023 (Sunday) | 8:00 AM to 8:00 PM (PHT)

• Activity Details : Hi Team, As part of our continued effort to improve our network services we will be migrating the TIP circuit to a new Data Center device. During the maintenance activity, intermittent network and internet connectivity is expected.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless

• Event : Network Provider Maintenance | Fiber Works

• Schedule : November 23, 2023 (Thursday) 5:00 AM – 1:00 PM (PHT)

• Activity Details : One of our ISP’s third-party provider will perform fiber works on our suppliers network.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status : Completed

• Event : Planned IT Infrastructure Maintenance

• Schedule : November 19, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : As part of our continued efforts to increase and provide service reliability, we filed a change request to conduct a Business Continuity Plan (BCP) for network failover testing on NTB Site. During the maintenance activity there will be a series of network and internet intermittency on both LAN/wired and wireless.

We do really apologize for any inconvenience that it might have caused.

Please do feel free to reach us if you have questions or clarifications.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless

[November 17, 2023 | 11:40 PM] • Event : Partial Network Outage | PNB Site

• Schedule : November 17, 2023 (Friday) | 11:40 PM-12:15 AM PHT

• Activity Details : We have observed that the circuit has been operational and stable for nearly two hours. We will continue to monitor the circuit stability.

• Service Impact : Partial Network and Internet Connectivity Issues