Past Incidents

• Event : Network Provider Maintenance | High Span Loss

• Schedule : December 19, 2023 (Tuesday) 6:00 PM – December 20, 2023 1:00 AM (Wednesday)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance to resolve High Span Loss between the two network routes.

• Service Impact : No Impact

• Status : Completed

• Event : Login issue on Empower

• Schedule : December 12, 2023 (Tuesday) | 3:48 PM - Ongoing (PHT)

• Activity Details : We are currently investigating an issue relating to authentication on our Empower systems. This is affecting EMPOWER logins for both on-sites and working from home users.

• Service Impact : Empower login

• Status: Fixed