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Scheduled Maintenance
#SR-252438 | July 12, 2025 | The Ignacia Place Building, Quezon City | Uninterruptible Power Supply Replacement

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 12, 2025 (Saturday) | 02:00 PM – 06:00 PM (PHT)

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 7th Floor

Past Incidents

6th February 2024

Ticket#10314118 | February 6, 2024 | Multiple Sites | Network Provider Outage

• Event : Network Provider Outage - RESOLVED

• Event Start : February 6, 2024 | 2:01AM

• Event End : February 6, 2024 | 6:47AM

• Event Details : The circuit was restored at approximately 6:47AM. Network and internet connectivity has been restored for all EMAPTA offices.

• Event : Network Provider Outage

• Event Start : February 6, 2024 | 2:01AM

• Event Details : Partial network outage due to fiber fault in provider's Philippine Backhaul circuit.

• Service Impact : Internet connectivity for specific clients at select EMAPTA Offices

5th February 2024

No incidents reported

4th February 2024

No incidents reported

3rd February 2024

Network and Internet Ticket#10313162 | February 3, 2024 | ASB | Unplanned Network and Internet Outage

• Event : Unplanned Network and Internet Outage at Alabang Office

• Event Timeline : Start: February 3, 2024 | 12:10AM End: February 3, 2024 | 12:41PM

• Service Impact : Network and internet connectivity at Alabang Office.

2nd February 2024

Network and Internet Ticket# | February 2, 2024| SFS | Partial Network Outage

[February 2, 2023 | 2:00 PM] • Event : Partial Network Outage | SFS Site

• Schedule : February 2, 2024 (Friday) | 2:00 AM- Ongoing PHT

• Activity Details : An unplanned third-party network outage has been observed at our Saint Francis Square building office at 2:00AM, today, February 2, 2024. Users onsite may experience minimal to no impact as our network infrastructure is designed to utilize our other operational circuit.

• Service Impact : Partial Network and Internet Connectivity Issues

1st February 2024

No incidents reported

31st January 2024

No incidents reported

30th January 2024

No incidents reported

29th January 2024

Ticket#2089533 | January 29, 2024| NTB | Unplanned | Power Service Interruption at Neutrinos Building

• Event : Unplanned Power Maintenance

• Schedule : January 29, 2024 (Monday) 03:22 pm - on-going (PHT)

• Incident Details : Unplanned power interruption, affected NTB main power.

• Service Impact : Building Main Power.

28th January 2024

No incidents reported

27th January 2024

No incidents reported