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Scheduled Maintenance
#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

20th June 2024

No incidents reported

19th June 2024

Network and Internet Ticket# 10370721 | June 19, 2024 | SCT | Partial Network Outage

• Event : Partial Network Outage

• Incident Date/Time: June 19, 2024 (Wednesday) | 1:16 AM – 2:13 (PH Time) - RESTORED

• Activity Details : We have observed that as of 3:04 AM that the affected circuit was UP and been stable for almost an hour now.

We’ll follow up our service provider for their findings.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Event : Partial Network Outage

• Incident Date/Time: June 19, 2024 (Wednesday) | 1:16 AM - Ongoing

• Activity Details : We have observed that one of our internet circuit at SCT site is down and were already coordinated this to our service provider for their further checking.

But due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity

18th June 2024

No incidents reported

17th June 2024

No incidents reported

16th June 2024

No incidents reported

15th June 2024

Network and Internet Ticket#XXXXXXXX | June 15, 2024 |ASB| Partial Network Outage

• Event : Partial Network Outage – Asian Star Building

•Incident Date/Time: Unplanned Network Outage - Restored

• Activity Details :Please be advised that the circuit is now back up as of 11:43 PM (PHT).

We will be monitoring its stability and will coordinate with our service provider for the root cause analysis which will be available upon request.

• Service Impact :Partial Network and Internet Connectivity - ASB SITE

• Event : Partial Network Outage – Asian Star Building

• Incident Date/Time: Unplanned Network Outage

• Activity Details : We have observed that one of our internet uplink at our Asian Star Building (ASB) site is currently down. We are now coordinating with our third-party provider for further checking.

Due to the way our network is setup, minimal to no impact is expected as another uplink is available as backup.

• Service Impact :Partial Network and Internet Connectivity - ASB SITE

Ticket#10368144 | June 15, 2024| All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Internet Service Provider Essential Maintenance

• Schedule : June 15, 2024 (Saturday) | 8:00 AM – 4:00 PM (PHT) - Completed

• Activity Details : Our service provider has been successfully completed this maintenance activity.

• Service Impact : Partial to no impact on internet and network connectivity – All Sites

• Event : Internet Service Provider Essential Maintenance

• Schedule : June 15, 2024 (Saturday) | 8:00 AM – 4:00 PM (PHT)

• Activity Details : One of our Internet service providers will be conducting a maintenance to perform essential fiber rectification due to High Span Loss monitored, causing error to their loading services.

• Service Impact : Partial to no impact on internet and network connectivity – All Sites

14th June 2024

Network and Internet Ticket#XXXX | June 14, 2023 | OSB| Partial Network Outage

• Event : Partial Network Outage – Orient Square Building Ortigas

• Incident Date/Time: June 14, 2023 (Friday) | 3:45 PM (PHT) – RESTORED

• Activity Details: Our uplink device has been replaced, and the uplink redundancy onsite has been restored and confirmed to be stable. We will continue to monitor for stability.

• Service Impact : Partial Network and Internet Connectivity

• Event : Partial Network Outage – Orient Square Building Ortigas

• Incident Date/Time: June 14, 2023 (Friday) | 3:45 PM (PHT) – On-going

• Activity Details : We have observed that one of our uplink devices at our Orient Square Building (Ortigas) site is currently down. The team is currently investigating this issue.

• Service Impact : Partial Network and Internet Connectivity

13th June 2024

No incidents reported

12th June 2024

No incidents reported

11th June 2024

No incidents reported